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People Experience Officer - People Helpdesk

1 hour, 13 minutes ago
Nigeria
Junior
Customer Support
Customer and Technical Support
Apply Now
Moniepoint

Moniepoint

Moniepoint offers a comprehensive payments, banking, and operations platform designed to support the growth of businesses and enhance financial accessibility for customers in emerging markets.

Diversified Financial Services
1K-5K
Founded 2015
View All Jobs 48

Description

  • Respond to employee queries through the helpdesk system with professional, accurate, and timely resolutions.
  • Triage incoming questions and route them to Payroll, HR Admin, Employee Lifecycle, Talent Acquisition, HRIS, or other relevant teams when escalation is needed.
  • Maintain current knowledge of People policies, processes, and systems to provide consistent guidance.
  • Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce repeat questions.
  • Track and record helpdesk interactions accurately for reporting and trend analysis.
  • Identify recurring issues and flag process or documentation improvement opportunities to the Lead, People Helpdesk.
  • Support new joiners with People systems, documentation, and policy-related questions during onboarding.
  • Maintain documentation and knowledge base content to enable employee self-service where appropriate.
  • Ensure all interactions uphold confidentiality and internal governance standards.
  • Provide general administrative support to the People Experience team during peak periods.

Requirements

  • 1–3 years of experience in HR support, customer service, or a People Experience role.
  • Strong communication skills with the ability to simplify information for employees.
  • Comfort working with helpdesk or ticketing systems and HR platforms.
  • Good organisational skills and the ability to manage multiple queries at once.
  • Basic understanding of HR processes and employee lifecycle stages.
  • Experience supporting teams in a fast-paced or multi-country organisation is preferred.
  • Familiarity with HRIS tools, internal knowledge bases, or digital service platforms is preferred.
  • Interest in People Experience, service delivery, and process improvement is preferred.
  • Ability to handle sensitive information with confidentiality and care.
  • Willingness to learn and deepen expertise in People Experience.

Interested in this position?

Apply directly on the company website

Apply Now

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