RemoteLeaf Logo
Log in Sign up

Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

5 days, 10 hours ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
Cybersecurity JIRA Salesforce SIEM Splunk
Apply Now
Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
251-1K
Founded 2013
$96M raised
View All Jobs 22

Description

  • Own and drive customer adoption from onboarding through full production use.
  • Lead QBRs and EBRs with analyst, director, VP, and CISO stakeholders, connecting technical adoption to business outcomes.
  • Serve as an Anomali Platform power user and provide technical guidance, best-practice recommendations, and issue resolution.
  • Monitor usage, account metrics, expansion opportunities, renewal risks, ROI, and customer value.
  • Advocate for customers internally and promote customer advocacy and reference accounts.
  • Coordinate with Onboarding, Technical Support, Engineering, Sales, and Product Management to resolve issues and deliver a strong customer experience.
  • Manage customer expectations and communicate progress to internal and external stakeholders.
  • Surface customer feedback and feature requests to technical and product teams.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field; 3 additional years of relevant experience may substitute for the degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or cybersecurity.
  • Experience with enterprise accounts, security operations, and threat intelligence.
  • Experience with cybersecurity technologies such as SOAR, SIEM, firewalls, EDR/XDR, security controls, and log data.
  • Expertise with at least one SIEM product, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Strong networking, operating systems, and security log telemetry knowledge.
  • Experience presenting to senior security leadership and running QBRs or EBRs.
  • Ability to manage multiple stakeholders and projects, influence executives, and communicate technical concepts to nontechnical audiences.
  • Experience with Gainsight, Salesforce, and JIRA is preferred.
  • Willingness to travel up to 25%; must not require current or future US employment visa sponsorship.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Narvar

Customer Engineer

Narvar 251-1K Media

Narvar is hiring a Customer Engineer to lead enterprise customer integrations and deployments, helping retailers and direct-to-consumer brands achieve successful post-purchase solutions.

Canada Full-time Senior Technical Account Manager
$78k-$89k
CSS HTML JavaScript JSON
1 day, 10 hours ago
Open (YC W24)

Customer Engineer (German speaking)

Open (YC W24) 11-50 information technology & services

Open.cx is hiring a Customer Engineer to bridge enterprise customers and the AI customer experience platform through technical onboarding, integration support, troubleshooting, and production code contributions.

Germany Full-time Junior Technical Account Manager
HubSpot Node.js TypeScript
2 days, 11 hours ago
Everbridge

Technical Account Manager - Everbridge 360 Prepare

Everbridge 1K-5K Internet Software & Services

Everbridge is hiring a Technical Account Manager to serve as the technical advisor for Everbridge 360 AI Prepare customers, driving platform adoption, governance, optimization, and long-term success.

United States Full-time Mid Level Technical Account Manager
$118k-$125k
HTML JavaScript
3 days, 10 hours ago
Dragos

Senior Technical Account Manager (UK)

Dragos 251-1K Professional Services

Dragos is hiring a Senior Technical Account Manager to advise critical infrastructure and industrial customers across Europe, helping them maximize Dragos solutions and strengthen their OT cybersecurity and resilience programs.

United Kingdom Full-time Mid Level Technical Account Manager
$91k-$91k
3 days, 10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers