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Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

3 weeks, 4 days ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
JIRA Salesforce SIEM Splunk
Apply Now
Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
251-1K
Founded 2013
$96M raised
View All Jobs 6

Description

  • Own the customer adoption lifecycle from onboarding through full production maturity.
  • Lead QBRs and EBRs with analyst, director, VP, and CISO stakeholders.
  • Translate platform usage into business value and security outcomes.
  • Monitor usage and account metrics, build custom dashboards, and identify renewal or expansion risks.
  • Provide technical guidance, resolve issues, and recommend security operations best practices.
  • Advocate for customers internally and promote customer references and advocacy.
  • Coordinate with onboarding, support, engineering, product management, and sales teams.
  • Communicate progress and customer feedback to internal and external stakeholders.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or 3 additional years of relevant experience in lieu of a degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or cybersecurity.
  • Experience presenting to and building trust with senior security leaders, including running QBRs or EBRs.
  • Enterprise experience in security operations and threat intelligence.
  • Experience with cybersecurity technologies such as SOAR, SIEM, firewalls, EDR/XDR, security controls, and logs.
  • Expertise with at least one SIEM platform, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Strong networking, operating system, and security telemetry knowledge.
  • Experience managing multiple stakeholders and projects while influencing senior executives.
  • Excellent communication, presentation, interpersonal, critical-thinking, and problem-solving skills.
  • Experience with Gainsight, Salesforce, and Jira; willingness to travel up to 25%; ability to work in the US without current or future visa sponsorship.

Benefits

  • Remote US position; Bay Area employees may work a hybrid schedule from the Redwood City headquarters.
  • Annual base salary of $150,000–$180,000 USD.
  • Eligible for company benefits and potentially a bonus and/or equity.

Interested in this position?

Apply directly on the company website

Apply Now

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