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Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

7 hours, 55 minutes ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
JIRA Salesforce SIEM Splunk
Apply Now
Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
251-1K
Founded 2013
$96M raised
View All Jobs 22

Description

  • Own and drive the customer adoption lifecycle from onboarding through full production use.
  • Serve as an Anomali Platform power user and provide technical guidance, recommendations, and issue resolution.
  • Plan and lead QBRs and EBRs with analyst, director, VP, and CISO-level stakeholders.
  • Translate technical adoption into business value, security outcomes, ROI, and expansion opportunities.
  • Monitor usage, track account metrics, create custom dashboards, and communicate progress to stakeholders.
  • Identify renewal and expansion risks and surface them to Customer Success and Account Executive partners.
  • Coordinate with Onboarding, Technical Support, Engineering, Product Management, and Sales to resolve issues and deliver a strong customer experience.
  • Act as the customer advocate and internal champion while promoting customer advocacy and reference accounts.
  • Manage customer expectations, hold customers accountable, and provide feedback on product needs and opportunities.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or three additional years of relevant experience in lieu of a degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or cybersecurity.
  • Experience presenting to and building trust with senior security leaders, including running QBRs or EBRs.
  • Significant experience with enterprise accounts, security operations, and threat intelligence.
  • Cybersecurity experience with SOAR, SIEM, firewalls, EDR/XDR, security controls, and logs.
  • Expertise with at least one SIEM platform, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Strong understanding of networking, operating systems, and log telemetry such as network and identity data.
  • Experience leading multiple stakeholders and projects, influencing senior executives, and communicating technical concepts to nontechnical audiences.
  • Experience with Gainsight, Salesforce, and JIRA; strong problem-solving and communication skills.
  • Willingness to travel up to 25%; must be authorized to work in the US without current or future visa sponsorship. The role is remote in the US, with a hybrid schedule at the Redwood City headquarters for Bay Area employees.

Interested in this position?

Apply directly on the company website

Apply Now

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