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Technical Account Manager - AI Agents

3 weeks, 4 days ago
Philippines
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Machine Learning
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 309

Description

  • Own customer relationships after signing, including onboarding, configuration, adoption, and ongoing support.
  • Manage customer expectations and resolve issues promptly, targeting same-day resolution.
  • Identify, close, and expand business opportunities across the customer portfolio.
  • Collaborate with integration engineers to coordinate seamless technical handoffs.
  • Implement ramp-up plans that enable customers to reach independent go-live by Day 7.
  • Provide regular progress updates and address customer concerns.
  • Troubleshoot and configure Central independently to resolve customer issues.
  • Monitor customer satisfaction and retention, implementing improvement strategies.

Requirements

  • Experience as a Technical Account Manager or in a similar B2B SaaS role.
  • Strong technical acumen, including the ability to understand software solutions and troubleshoot issues.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple accounts while maintaining attention to detail.
  • Commercial acumen and a record of identifying and closing expansion opportunities.
  • Ability to work independently and take initiative in a fast-paced environment.
  • Strong problem-solving skills and a customer-centric mindset.
  • Experience with AI or machine learning technologies preferred.
  • Familiarity with API integrations and technical workflows preferred.
  • Experience in startups or high-growth environments, customer success metrics, or AI-driven products preferred; availability aligned with US business hours is a plus.

Benefits

  • Fully remote work environment with workspace flexibility.
  • Opportunity to work with AI technology and innovative solutions.
  • Professional growth and development culture.
  • Comprehensive training and onboarding programs.
  • Collaborative and supportive team environment.
  • Access to continuous learning resources.

Interested in this position?

Apply directly on the company website

Apply Now

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