Technical Account Manager

3 weeks, 5 days ago
Full-time
Senior
Customer and Technical Support
teamified.com

teamified.com

teamified.com specializes in enhancing the rental experience for property owners by showcasing their businesses and maximizing brand loyalty, ultimately helping them increase rental revenue while reducing stress.

Hotels, Restaurants & Leisure
Founded 2020

Description

  • Own the technical relationship for strategic accounts from post-sale through renewal and beyond.
  • Conduct platform health checks, technical audits, and configuration reviews to identify issues and optimization opportunities.
  • Develop technical success plans aligned with customer goals and platform maturity.
  • Diagnose technical challenges and recommend configurations, workflow redesigns, and integrations.
  • Manage technical escalations with Engineering and Product teams through resolution.
  • Analyze support trends and drive improvements in training, documentation, and product capabilities.
  • Identify and progress upsell, cross-sell, and professional-services opportunities.
  • Build relationships with customer stakeholders and executives through reviews and steering committees.
  • Deliver technical training, enablement, and best-practice guidance to improve adoption and ROI.
  • Represent customer feedback internally and collaborate with Customer Success Managers on account strategy.

Requirements

  • 5+ years of experience in technical account management, solutions engineering, implementation, or a customer-facing technical SaaS role.
  • Track record managing enterprise customer relationships focused on retention and revenue expansion.
  • Technical proficiency with platform configuration, APIs, integrations, data flows, and complex software troubleshooting.
  • Experience conducting technical audits, health checks, and customer solution design.
  • Ability to translate complex technical concepts into clear business value for non-technical stakeholders.
  • Experience engaging C-level and senior executives.
  • Experience working in a startup or scale-up environment.
  • Strong project management skills across multiple accounts and competing priorities.
  • Exceptional written and verbal communication with meticulous attention to detail.
  • Proactive, critical-thinking, solutions-oriented approach and willingness to contribute to a close-knit team.

Benefits

  • Flexible working hours and location, focused on managing energy rather than time.
  • Online learning platforms and a professional development budget.
  • Collaborative, cross-functional work environment supporting learning and growth.
  • Team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave benefits.
  • Provident fund and gratuity.

Interested in this position?

Apply directly on the company website

Apply Now

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