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Technical Account Manager - AI Agents

9 hours, 17 minutes ago
South Africa
Full-time
Mid Level
Technical Account Manager
Artificial Intelligence and Machine Learning
CRM Machine Learning
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 425

Description

  • Own and manage a portfolio of AI Agent customer accounts.
  • Proactively engage customers to understand needs, resolve challenges, and identify expansion opportunities.
  • Configure AI agents to align with customer requirements.
  • Troubleshoot technical issues independently before escalating to engineering teams.
  • Manage engineering handoffs while retaining ownership of customer relationships.
  • Verify fixes and address customer concerns promptly.
  • Collaborate with integration engineers on custom integrations and coding.
  • Facilitate customer go-lives and successful AI solution implementations.
  • Maintain accurate CRM records of customer interactions and technical issues.
  • Prepare stakeholder presentations and reports, and work US business hours.

Requirements

  • Experience as a Technical Account Manager, SaaS Account Manager, or technically strong Customer Success Manager.
  • Strong technical troubleshooting skills and understanding of AI technologies.
  • Excellent customer relationship management and communication skills.
  • Experience with customer go-lives and technical implementations.
  • Ability to work independently, manage time effectively, and operate in a fast-paced environment.
  • Strong problem-solving skills and a proactive mindset.
  • Familiarity with CRM systems and customer support tools.
  • Ability to manage multiple accounts with strong attention to detail.
  • Experience with AI and machine learning technologies preferred.
  • Software development, integration engineering, project management, startup, or customer success experience preferred.

Benefits

  • Remote work opportunities focused on results.
  • Professional development and career advancement opportunities.
  • Collaborative, inclusive, and supportive team environment.
  • Exposure to cutting-edge AI technologies.
  • Equal opportunity workplace committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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