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Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

7 hours, 56 minutes ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
Cybersecurity JIRA Salesforce Splunk
Apply Now
Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
251-1K
Founded 2013
$96M raised
View All Jobs 22

Description

  • Own the customer adoption lifecycle from onboarding through full production maturity.
  • Lead QBRs and EBRs with analyst, director, and CISO-level stakeholders.
  • Advise customers on security operations, threat intelligence, and effective platform usage.
  • Monitor usage, track account metrics, create dashboards, and demonstrate ROI.
  • Identify technical issues and coordinate resolutions with Support, Engineering, and Onboarding teams.
  • Manage customer expectations and serve as the customer advocate and internal champion.
  • Identify renewal risks and expansion opportunities, escalating them to Customer Success and Account Executive partners.
  • Partner with Sales and Product Management on customer experience and feature requests.
  • Promote customer advocacy and build reference accounts.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field; 3 additional years of relevant experience may substitute for the degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or cybersecurity.
  • Experience presenting to and building trust with Director, VP, and CISO-level security leaders.
  • Significant experience with enterprise accounts, security operations, and threat intelligence.
  • Expertise with at least one SIEM, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Knowledge of cybersecurity technologies including SOAR, SIEM, firewalls, EDR/XDR, security controls, and logs.
  • Strong networking, operating system, and log telemetry knowledge.
  • Experience managing multiple stakeholders and projects while influencing senior executives.
  • Exceptional communication, presentation, interpersonal, critical-thinking, and technical problem-solving skills.
  • Experience with Gainsight, Salesforce, and JIRA; willingness to travel up to 25%.
  • US work authorization without current or future visa sponsorship requirements.

Benefits

  • Remote position in the US; Bay Area employees follow a hybrid schedule at the Redwood City headquarters.
  • Base salary of $150,000–$180,000 USD.
  • Benefits eligibility, with potential bonus and/or equity.
  • Equal employment opportunity and reasonable accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

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