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Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

7 hours, 55 minutes ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
Cybersecurity JIRA Salesforce SIEM Splunk
Apply Now
Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
251-1K
Founded 2013
$96M raised
View All Jobs 22

Description

  • Own the customer adoption lifecycle from onboarding through full production maturity.
  • Serve as an Anomali Platform power user and provide technical guidance, recommendations, and issue resolution.
  • Plan and lead QBRs and EBRs with analyst, director, VP, and CISO stakeholders.
  • Monitor usage and account metrics, create custom dashboards, communicate progress, and demonstrate ROI.
  • Identify renewal risks and expansion opportunities from usage data and stakeholder relationships.
  • Advocate for customers internally and promote customer advocacy and reference accounts.
  • Coordinate with Onboarding, Technical Support, Engineering, Sales, and Product Management to resolve issues and improve the customer experience.
  • Manage customer expectations while maintaining accountability for outcomes.
  • Provide customer feedback to technical and product teams regarding emerging needs and feature requests.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field; 3 additional years of relevant experience may substitute for the degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or cybersecurity.
  • Experience presenting to and building trust with senior security leaders, including running QBRs or EBRs.
  • Significant experience with enterprise accounts, Security Operations (SecOps), and Threat Intelligence.
  • Knowledge of cybersecurity technologies such as SOAR, SIEM, firewalls, EDR/XDR, security controls, and logs.
  • Expertise with at least one SIEM platform, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Strong networking, operating system, and security log telemetry knowledge.
  • Experience managing multiple stakeholders and projects while influencing senior executives.
  • Exceptional communication, presentation, interpersonal, critical-thinking, and problem-solving skills.
  • Experience with Gainsight, Salesforce, or JIRA; willingness to travel up to 25%.
  • Must be authorized to work in the US without current or future visa sponsorship; role is remote in the US, with a hybrid schedule at the Redwood City headquarters for Bay Area employees.

Interested in this position?

Apply directly on the company website

Apply Now

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