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Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

1 day, 6 hours ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
Cybersecurity JIRA Salesforce Splunk
Apply Now
Anomali

Anomali

Anomali is a top security operations platform using AI for advanced threat detection and cybersecurity solutions.

IT Services
251-1K
Founded 2013
$96M raised
View All Jobs 22

Description

  • Own the customer adoption lifecycle from onboarding through full production maturity.
  • Serve as an Anomali Platform power user and provide technical guidance, troubleshooting, and best-practice recommendations.
  • Plan and lead QBRs and EBRs with analyst, director, VP, and CISO stakeholders.
  • Monitor usage, account metrics, expansion opportunities, and renewal-risk signals.
  • Create custom dashboards, demonstrate ROI, and communicate progress to internal and external stakeholders.
  • Advocate for customers and promote customer references and advocacy.
  • Coordinate with Onboarding, Technical Support, Engineering, Product Management, Sales, and Customer Success teams.
  • Manage customer expectations while driving accountability and resolving technical issues.
  • Provide customer feedback to technical and product teams to support continuous improvement and new opportunities.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field; 3 additional years of relevant experience may substitute for the degree.
  • 5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in SaaS or cybersecurity.
  • Experience presenting to and building trust with senior security leaders, including running QBRs or EBRs.
  • Significant experience with enterprise accounts, security operations, and threat intelligence.
  • Experience with cybersecurity technologies such as SOAR, SIEM, firewalls, EDR/XDR, security controls, and logs.
  • Expertise with at least one SIEM product, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
  • Strong networking, operating systems, and log telemetry knowledge.
  • Experience managing multiple stakeholders and projects while influencing senior executives.
  • Exceptional communication, presentation, interpersonal, critical-thinking, and technical problem-solving skills.
  • Experience with Gainsight, Salesforce, and JIRA; willingness to travel up to 25%; US work authorization without current or future visa sponsorship.

Benefits

  • $150,000–$180,000 USD annual base salary.
  • Eligibility for benefits, with potential bonus and/or equity.
  • Remote position within the US.
  • Hybrid work schedule at the Redwood City, California headquarters for Bay Area employees.

Interested in this position?

Apply directly on the company website

Apply Now

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