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Pro Support Frontline Representative

1 hour, 44 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Android iOS Looker Salesforce
Apply Now
Angi

Angi

Angi, formerly known as Angie's List, is a comprehensive platform connecting homeowners with vetted professionals for a wide range of home services. From handyperson and landscaping to plumbing, electrical, remodeling, and roofing, Angi offers fair pri...

Professional Services
1K-5K
Founded 1995
View All Jobs 88

Description

  • Provide real-time support for web and app experiences, including digital walkthroughs for Pros managing their profiles from the field.
  • Conduct consultations on Pay-per-Lead and Subscription products, explaining ROI and product value in relation to business goals.
  • Troubleshoot app issues and help resolve complex customer problems across the Pro journey.
  • Maintain current knowledge of Angi products, policy changes, and trade-specific challenges to deliver accurate solutions.
  • Own individual performance metrics, including Productivity, Quality Assurance, and Resolution rates.
  • Triage unresolved issues to cross-functional teams such as Product, Billing, and Sales.
  • Communicate the voice of the Pro to internal stakeholders and advocate for customer needs.
  • Participate in coaching and calibration sessions and apply feedback to improve performance.

Requirements

  • 1-2+ years of experience in a high-volume inbound customer support or account management role, ideally in Tech or SaaS.
  • Ability to navigate multiple tools simultaneously, including Salesforce, Maestro, and Looker.
  • Experience troubleshooting mobile apps across iOS and Android.
  • Exceptional verbal and written communication skills, with the ability to handle escalated or high-pressure calls professionally.
  • Ability to understand small business pressures and explain complex policies with clarity and a partner mindset.
  • Self-starter mentality with discipline to stay focused in a fast-paced environment and seek answers independently.
  • Growth mindset and flexibility to adapt to rapidly changing products, procedures, and priorities.
  • Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET.

Benefits

  • Average annual earnings of $40,000 - $45,000.
  • 5% annual bonus.
  • Company equity.
  • Full medical, dental, and vision coverage.
  • Generous PTO, including personal, vacation, and volunteer time, plus paid holidays and an employee-choice flexible holiday.
  • Pet discount plans and a retirement plan with company match (401K).
  • Technical equipment, including a laptop, is provided.

Interested in this position?

Apply directly on the company website

Apply Now

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