Customer Support Representative

1 hour, 24 minutes ago
Full-time
Junior
Customer and Technical Support
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Answer customer messages by email, chat, and phone quickly and kindly.
  • Resolve common customer questions about billing, account status, how things work, and document requests.
  • Escalate complex issues to the appropriate team with clear context and notes.
  • Handle urgent problems promptly and keep customers updated until resolution.
  • Tell customers what will happen next and when.
  • Maintain clear notes on every customer conversation.

Requirements

  • Excellent written English with a clear, warm, and fast communication style.
  • 2+ years of experience in customer support, customer service, virtual assistance, or BPO.
  • Comfortable working US hours, including some evenings and weekends.
  • Able to stay calm and clear under pressure.
  • Highly organized and able to manage many conversations at once.
  • Comfortable learning new support and chat tools.
  • Reliable home internet, a quiet workspace, and a backup internet plan.
  • Experience using a helpdesk or ticketing tool such as Freshdesk, Zendesk, HubSpot, or Intercom (preferred).
  • Background in staffing, recruiting, or virtual assistants (preferred).
  • Able to work Pacific Time or Eastern Time schedule.

Interested in this position?

Apply directly on the company website

Apply Now

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