Medical Virtual Assistant (Primary Care)

1 hour, 26 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Answer incoming patient calls, conduct outbound calls, and manage high call volume using the Weave phone system.
  • Handle patient inquiries professionally and route or escalate calls to the appropriate team members when needed.
  • Schedule, reschedule, and coordinate patient appointments.
  • Send appointment reminders and follow-up communications.
  • Manage patient messages, voicemails, callback requests, emails, and calendars.
  • Verify insurance and process prior authorizations.
  • Handle referral processing, patient intake, and registration.
  • Provide general administrative and back-office support to the clinical team.

Requirements

  • At least 1 year of relevant experience in medical virtual assistant, front desk/receptionist, or patient care coordination roles.
  • Experience in a primary care or healthcare practice is preferred.
  • Experience handling high-volume inbound patient calls.
  • At least 1 year of experience with patient scheduling, intake, and care coordination.
  • Knowledge and hands-on experience with insurance verification, prior authorizations, and referrals.
  • Excellent English communication with clear, neutral accent and professional phone etiquette.
  • Strong organizational, multitasking, and customer service skills.
  • Reliable, detail-oriented, adaptable, proactive, and able to work independently while collaborating with the clinical team.
  • Experience with eClinicalWorks (ECW) and Weave is preferred; similar EHR experience is welcome.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding and be available for video meetings with camera on when required.
  • Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, noise-canceling headset, webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training plus certification.
  • Top 1% VA performance training.
  • Client-approved U.S. holidays.
  • Client-approved paid or unpaid time off.
  • Access to tools, templates, workflow guides, and SOP support.
  • Optional performance-based incentives, such as bonuses or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Media Researcher, DACH - Fixed term

Brandwatch 1K-5K Professional Services

Cision is hiring a Customer Service/Media Researcher to maintain and improve the accuracy of its global media database while supporting journalists, PR clients, and internal service operations.

41 minutes ago

Service Operations Analyst

The Missing Link 51-250 Internet Software & Services

The Missing Link is hiring a Service Operations Analyst to provide Level 1 support across a diverse client base within its Service Experience team, ensuring timely incident resolution, request fulfilment, and strong customer outcomes.

Active Directory Azure
1 hour, 11 minutes ago

Customer Support Representative

Wing Assistant 51-250 Professional Services

Wing Assistant is hiring a customer support representative to be the first point of contact for customers and resolve or route inquiries across email, chat, and phone.

HubSpot
1 hour, 26 minutes ago

Seasonal Customer Service Representative - 2026 (Eastern Region)

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative to support customers on stationery, art, and home orders during the September through December 2026 holiday period.

CRM E-commerce Salesforce
1 hour, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers