RemoteLeaf Logo
Log in Sign up

Product Operations Technical Specialist

2 months, 3 weeks ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Bash Computer Vision Grafana JIRA Linux PagerDuty Shell Scripting Zsh
Apply Now
Anduril Industries

Anduril Industries

Anduril Industries is an American defense technology firm that specializes in developing advanced autonomous systems for integrated awareness and security across land, sea, and air, utilizing its proprietary Lattice platform to enhance intelligence, su...

Aerospace & Defense
1K-5K
Founded 2017
$2200M raised
View All Jobs 626

Description

  • Sustain Ghost deployments by supporting customer missions and delivered capabilities.
  • Triage, diagnose, escalate, and root-cause product incidents across the UAS fleet.
  • Drive postmortem actions and track resolution status for incidents.
  • Conduct log reviews, diagnostics, and system management using Linux and command-line tools.
  • Improve fleet observability and health telemetry in partnership with cross-functional teams.
  • Collect, organize, and analyze system failure data to identify trends and support proactive sustainment.
  • Support global customers with proactive communication, incident tracking, mitigation, and resolution updates.
  • Analyze customer feedback to inform capability requirements, product performance indicators, and desired functionality.
  • Bridge understanding between technical and non-technical stakeholders and coordinate across engineering, business, and sustainment functions.
  • Travel as needed to support customer needs and operations.

Requirements

  • Demonstrated experience as a self-starter who can identify and resolve issues independently.
  • Strong problem-solving ability in unstructured situations at the intersection of hardware, software, and networking.
  • Proven ability to master a technical system and support it in operational environments.
  • High attention to rigor and consistency in executing processes.
  • Comfort navigating ambiguity and creating new ways of working.
  • Excellent written, visual, and verbal communication skills.
  • Eligibility to obtain and maintain a U.S. Secret Security clearance; prior clearances or background investigations are a plus.
  • Experience with observability tools such as Grafana and PagerDuty; Jira exposure is preferred.
  • Experience with Unix-like shells such as Bash or Zsh.
  • Experience with Palantir Foundry to support data-driven decision making is preferred.
  • Experience supporting incident-driven workflows involving analysis, triage, and prioritization.
  • Experience in on-call support operations and limited-risk-tolerance environments.
  • DOD, law enforcement, or other government agency experience is preferred.
  • Willingness to work non-standard hours and weekends as needed.
  • 1+ year of customer or technical support experience focused on final-tier customer concern support.
  • Defense and/or STEM background is preferred.

Benefits

  • Competitive base salary range of $98,000 to $130,000 USD.
  • Highly competitive equity grants included in the majority of full-time offers.
  • Comprehensive medical, dental, and vision coverage for U.S. roles at little to no cost.
  • Life and disability insurance for all employees.
  • Highly competitive PTO plans, including a holiday hiatus in December.
  • Caregiver and Wellness Leave for family care, bonding with a new baby, or personal medical needs.
  • Free 24/7 mental health resources, including therapy and life coaching, plus legal and financial support services.
  • Annual reimbursement for professional development.
  • Company-funded commuter benefits based on region.
  • Relocation assistance available depending on role eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CodeForce

Technical Support Engineer - VOIP & MSP

CodeForce 11-50 information technology & services

Remote Technical Support Engineer role at a managed services provider, providing VoIP and IT support for client environments and ensuring reliable service delivery.

Dominica Dominican Republic El Salvador Full-time Junior Technical Support Engineer
Active Directory AWS Azure Cisco Cybersecurity DHCP DNS TCP/IP
16 hours, 5 minutes ago
Bitmovin

Forward Deployed Engineer

Bitmovin 51-250 Internet Software & Services

Bitmovin is hiring a Forward Deployed Engineer to work within its Encoding team, supporting US media and streaming customers while shipping production code and improving how the product handles real-world customer issues.

United States Full-time Senior Software Engineer Technical Support Engineer
AWS Azure C++ Docker GCP Java Kotlin Kubernetes
16 hours, 5 minutes ago
Roboyo

RPA Support Engineer - UiPath

Roboyo 251-1K Electrical Equipment

Roboyo AI is hiring a Managed Services Engineer to support enterprise automation clients by maintaining, improving, and resolving issues in production automation systems.

Mexico Full-time Junior Technical Support Engineer
C# Java LLM .NET PowerShell Python SQL Tableau
16 hours, 5 minutes ago
D2B

AP - Salesforce Analyst/Admin

D2B Professional Services

Senior Salesforce Consultant role at a company supporting Salesforce services, customer onboarding, and product adoption through business analysis and delivery coordination.

Philippines Full-time Senior Customer Success Manager Technical Support Engineer
CRM Salesforce
16 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers