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Product Operations Technical Specialist

3 weeks, 3 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Bash Computer Vision Grafana JIRA Linux PagerDuty Shell Scripting Zsh
Apply Now
Anduril Industries

Anduril Industries

Anduril Industries is an American defense technology firm that specializes in developing advanced autonomous systems for integrated awareness and security across land, sea, and air, utilizing its proprietary Lattice platform to enhance intelligence, su...

Aerospace & Defense
1K-5K
Founded 2017
$2200M raised
View All Jobs 579

Description

  • Sustain Ghost deployments by supporting customer missions and delivered capabilities.
  • Triage, diagnose, escalate, and root-cause product incidents across the UAS fleet.
  • Drive postmortem actions and track resolution status for incidents.
  • Conduct log reviews, diagnostics, and system management using Linux and command-line tools.
  • Improve fleet observability and health telemetry in partnership with cross-functional teams.
  • Collect, organize, and analyze system failure data to identify trends and support proactive sustainment.
  • Support global customers with proactive communication, incident tracking, mitigation, and resolution updates.
  • Analyze customer feedback to inform capability requirements, product performance indicators, and desired functionality.
  • Bridge understanding between technical and non-technical stakeholders and coordinate across engineering, business, and sustainment functions.
  • Travel as needed to support customer needs and operations.

Requirements

  • Demonstrated experience as a self-starter who can identify and resolve issues independently.
  • Strong problem-solving ability in unstructured situations at the intersection of hardware, software, and networking.
  • Proven ability to master a technical system and support it in operational environments.
  • High attention to rigor and consistency in executing processes.
  • Comfort navigating ambiguity and creating new ways of working.
  • Excellent written, visual, and verbal communication skills.
  • Eligibility to obtain and maintain a U.S. Secret Security clearance; prior clearances or background investigations are a plus.
  • Experience with observability tools such as Grafana and PagerDuty; Jira exposure is preferred.
  • Experience with Unix-like shells such as Bash or Zsh.
  • Experience with Palantir Foundry to support data-driven decision making is preferred.
  • Experience supporting incident-driven workflows involving analysis, triage, and prioritization.
  • Experience in on-call support operations and limited-risk-tolerance environments.
  • DOD, law enforcement, or other government agency experience is preferred.
  • Willingness to work non-standard hours and weekends as needed.
  • 1+ year of customer or technical support experience focused on final-tier customer concern support.
  • Defense and/or STEM background is preferred.

Benefits

  • Competitive base salary range of $98,000 to $130,000 USD.
  • Highly competitive equity grants included in the majority of full-time offers.
  • Comprehensive medical, dental, and vision coverage for U.S. roles at little to no cost.
  • Life and disability insurance for all employees.
  • Highly competitive PTO plans, including a holiday hiatus in December.
  • Caregiver and Wellness Leave for family care, bonding with a new baby, or personal medical needs.
  • Free 24/7 mental health resources, including therapy and life coaching, plus legal and financial support services.
  • Annual reimbursement for professional development.
  • Company-funded commuter benefits based on region.
  • Relocation assistance available depending on role eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

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