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Technical Support Engineer - VOIP & MSP

2 hours, 46 minutes ago
El Salvador, Dominica, Dominican Republic
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory AWS Azure Cisco Cybersecurity DHCP DNS TCP/IP
Apply Now
CodeForce

CodeForce

We specialize in custom software development, AI-driven solutions, and digital transformation to help companies stay ahead in the tech landscape

information technology & services
11-50
View All Jobs 7

Description

  • Provide Level 1 and Level 2 technical support to clients via phone, email, and ticketing systems.
  • Troubleshoot and resolve VoIP issues related to call quality, SIP trunking, PBX systems, and handset configurations.
  • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services.
  • Monitor and respond to alerts from RMM and monitoring tools.
  • Diagnose and resolve network, DNS, DHCP, VPN, firewall, and wireless connectivity issues.
  • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, and GoTo Connect.
  • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint.
  • Perform user account administration in Active Directory and Azure Active Directory.
  • Document troubleshooting steps, resolutions, and technical procedures.
  • Escalate complex issues and participate in deployments, migrations, and onboarding projects.

Requirements

  • 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles.
  • Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms and call quality troubleshooting.
  • Strong understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
  • Experience with Microsoft 365 administration.
  • Knowledge of Active Directory and Azure Active Directory.
  • Experience using PSA and RMM tools such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms.
  • Experience handling technical support directly with clients by phone, email, and ticket queues.
  • Experience communicating with international clients.
  • Business-fluent verbal and written English communication skills.
  • Availability during US business hours.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Experience with 3CX, Asterisk, RingCentral, or similar VoIP platforms (preferred).
  • Familiarity with VMware, Hyper-V, and virtualization technologies (preferred).
  • Experience supporting cloud environments such as Microsoft Azure or AWS (preferred).
  • Knowledge of cybersecurity best practices (preferred).
  • CompTIA A+, Network+, Microsoft, 3CX, or Cisco certifications are a plus.

Benefits

  • Professional growth opportunities.
  • Exposure to international clients and technologies.
  • Collaborative and supportive work environment.
  • Training and certification support.

Interested in this position?

Apply directly on the company website

Apply Now

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