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Member of Product, Client Solutions & Enablement

2 weeks, 5 days ago
United States
Full-time
Junior
Implementation Consultant
Product Management
Blockchain GCP Looker Postman REST API WebSockets
Apply Now
Anchorage Digital

Anchorage Digital

Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers e...

Capital Markets
251-1K
Founded 2017
$487M raised
View All Jobs 52

Description

  • Guide institutional clients through onboarding, solution design, technical support, and ongoing enablement.
  • Partner with clients to translate complex technical challenges into streamlined, effective solutions.
  • Collaborate with internal product, engineering, go-to-market, and other cross-functional teams to support client needs.
  • Review, develop, test, and provide feedback on internal APIs and client workflows across REST, Webhooks, Websockets, and FIX APIs.
  • Design and drive tailored solutions for a wide range of client use cases across Anchorage products and capabilities.
  • Break down large projects into smaller tasks, estimate scope and timelines, and help prioritize work.
  • Analyze trade-offs and recommend technical, operational, and legal/compliance approaches aligned with client operating models.
  • Maintain strong knowledge of Anchorage’s business model, strategy, organizational priorities, and product roadmap.
  • Communicate complex technical information clearly to both technical and non-technical audiences.
  • Contribute to specs, discussions, and broader product initiatives across team boundaries.

Requirements

  • 1-3 years of experience in a client-facing role such as consulting, product, technical account management, or client success, preferably in tech or crypto.
  • Strong desire to learn and build technical expertise, especially around APIs and complex system integrations.
  • Ability to manage multiple client engagements simultaneously and prioritize effectively.
  • Exceptional interpersonal skills with a track record of building rapport and trust with clients.
  • Proactive, solutions-oriented mindset focused on improving client outcomes.
  • Experience or strong interest in crypto/blockchain technology.
  • Deep understanding of B2B and B2B2C technical integrations and implementation steps.
  • Knowledge of API development processes and the ability to communicate with product and engineering stakeholders.
  • Ability to develop, test, and give constructive feedback on APIs and client workflows across REST, Webhooks, Websockets, and FIX APIs.
  • Preferred: prior experience with API testing or basic scripting.
  • Preferred: familiarity with Postman, Colab, BigQuery, Looker, Google Cloud Logs, Google Slides, and Google Sheets.
  • Preferred: experience contributing to technical documentation or client-facing enablement materials.
  • Preferred: experience leading client solution design sessions and driving them to completion across internal and external stakeholders.

Interested in this position?

Apply directly on the company website

Apply Now

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