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Senior Enterprise Services Engineer

10 hours, 8 minutes ago
United States
Full-time
Senior
Technical Account Manager
Cybersecurity
Bash GitHub PowerShell Python
Apply Now
Tanium

Tanium

Tanium is a leading provider of security and systems management solutions, offering real-time data collection at enterprise scale. Their Converged Endpoint Management (XEM) platform enables organizations to see, control, and protect every endpoint, eve...

Internet Software & Services
1K-5K
Founded 2007
$1000M raised
View All Jobs 28

Description

  • Operationalize, administer, and maintain the Tanium platform and its modules for assigned customers.
  • Solve complex technical issues independently and with teammates as needed.
  • Identify opportunities for customers to gain greater value from the Tanium platform.
  • Communicate customer needs clearly through strong verbal and written communication.
  • Identify and rapidly assign tier 3 support cases to Technical Support Engineers.
  • Conduct daily health checks on assigned accounts and support strategic customer activities with Technical Support Engineers.
  • Track activity, after-action items, root cause findings, and daily status reports.
  • Document best practices and playbook entries.
  • Partner with Customer Success Managers to improve operational status within key accounts.
  • Provide technical direction to customer IT support staff.

Requirements

  • BA/BS degree or equivalent experience required.
  • 8+ years of industry experience with technical skills in networking, security, operations, scripting, and/or programming.
  • Experience in one or more of the following areas: endpoint security, endpoint support/troubleshooting, incident response, systems management, or utility scripting (bash, PowerShell, VBScript, Python).
  • Experience with code merging and branching methodologies using GitHub.
  • Experience managing enterprise customers.
  • Experience integrating cloud-based services with internally hosted solutions.
  • Experience integrating API-based commercial software products.
  • Strong enterprise-level troubleshooting and critical thinking skills.
  • Ability to lead customers and internal teams, work independently on complex problems, and operate with good judgment.
  • Preferred: hands-on Tanium experience and relevant technical certifications such as Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, or similar.

Benefits

  • Annual base salary range of $154,000 to $236,000.
  • Equity awards in addition to base salary.
  • Medical, dental, and vision coverage.
  • Family planning benefits.
  • Health savings account, flexible spending account, and transportation savings account.
  • 401(k) retirement savings plan with company match.
  • Life, accident, disability, and business travel accident insurance.
  • Employee assistance programs and other well-being benefits.
  • 5 days of volunteer time off (VTO).

Interested in this position?

Apply directly on the company website

Apply Now

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