RemoteLeaf Logo
Log in Sign up

Cloud Support Engineer

54 minutes ago
Singapore
Full-time
Junior
Cloud Engineer
DevOps and Infrastructure
AWS Docker Elasticsearch Grafana GraphQL Java JavaScript Kubectl Kubernetes LLM MongoDB MySQL Prometheus Python REST API
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 173

Description

  • Act as the second line of defense for technical queries and drive assigned customer tickets to resolution.
  • Investigate, diagnose, and resolve technical issues across SaaS and private cloud environments.
  • Use logs, traces, reproducible test cases, CLI tools, and scripting to troubleshoot problems.
  • Escalate out-of-scope issues to the appropriate engineering domain with clear supporting artifacts.
  • Collaborate with senior engineers, frontline support, account teams, and R&D across regions and time zones.
  • Contribute to runbooks, KEDB articles, FAQs, and other support documentation.
  • Represent the voice of the customer in internal discussions and initiatives.
  • Build and expand working knowledge of the AlphaSense platform and core products.
  • Use AI tools for technical investigations, log analysis, customer communication, and documentation.
  • Create repeatable AI prompts and workflows and share effective practices with the team.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 2-4 years of experience in technical support, IT operations, cloud operations, or a related field.
  • Working proficiency with CLI tools such as kubectl and awscli.
  • Scripting skills in Python, JavaScript, or similar languages.
  • Working knowledge of GraphQL, REST APIs, and MCP-related troubleshooting.
  • Familiarity with connecting LLMs to external tools, including multi-agent systems.
  • Exposure to alerting and logging systems such as Prometheus, Grafana, or FireHydrant.
  • Demonstrated AI fluency in day-to-day work and examples of how AI has changed the way you work.
  • Experience managing customer support cases through inquiry, triage, bug reporting, and resolution.
  • Ability to communicate complex technical concepts clearly to customers and team members.
  • Experience troubleshooting networking issues, preferably complex ones.
  • Experience troubleshooting in at least one major cloud platform, preferably AWS, and in containerized environments using Kubernetes or Docker.
  • Extensive experience working with GraphQL and other web APIs.
  • Hands-on experience with infrastructure as code tools such as Crossplane.
  • Experience with search technologies and data stores such as Vespa, Elasticsearch, MongoDB, or MySQL.
  • Experience with Java or familiarity with the language.
  • Experience with standard software release lifecycles.

Benefits

  • Structured training and collaboration with Engineering to support growth.
  • Career progression into Senior Cloud Support Engineer and other support roles.
  • Potential path into the Site Reliability Engineering team.
  • Opportunity to work on a globally distributed team across multiple regions and time zones.
  • Work at a company trusted by over 6,000 enterprise customers, including a majority of the S&P 500.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

MetroStar

Sr. Cloud Engineer III

MetroStar 251-1K IT Services

MetroStar is hiring a Sr. Cloud Engineer III to architect and deliver scalable, secure cloud infrastructure for client missions while supporting engineering teams and cross-functional delivery.

United States Full-time Lead Cloud Engineer
$174k-$220k
Ansible AWS Azure Bash CloudFormation Docker EC2 GCP Kubernetes Microservices Python Serverless Terraform
54 minutes ago
Quantum-Si

Senior Field Application Scientist, Northwest AMR

Quantum-Si 51-250 Pharmaceuticals

Quantum-Si is hiring a Senior Field Application Scientist to serve as the technical product and application expert supporting sales and customers in proteomics-focused product evaluations, onboarding, training, and troubleshooting.

United States Full-time Senior Technical Account Manager Technical Support Engineer
$140k-$170k
CRM Salesforce
1 hour, 9 minutes ago
Twilio

Technical Support Engineer 2

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Technical Support Engineer 2 in Colombia to support customers using its communications platform, resolve complex technical issues, and act as the voice of the company for APIs, SDKs, and related products.

Colombia Full-time Junior Technical Support Engineer
AWS C# HTTP Java JavaScript JIRA Node.js Postman Python React Serverless SQL TCP/IP Twilio WebRTC
1 hour, 24 minutes ago
Bluesight

Outbound Technical Support Representative - Part-time

Bluesight 51-250 Pharmaceuticals

Bluesight is hiring a part-time Outbound Technical Support Representative to remotely support hospital customers with technical troubleshooting and data delivery issues.

United States Part-time Entry Level Technical Support Engineer
$48k-$56k
MongoDB Python
1 hour, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers