Account Manager, Corporate

2 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Manage customer relationships and serve as the primary contact for inquiries, engagement, updates, and renewal discussions.
  • Maximize retention across an assigned book of business and identify revenue at risk to prevent churn.
  • Drive adoption of AlphaSense solutions across additional business units and exceed revenue goals.
  • Forecast retention rates and collaborate with Account Executives on account growth opportunities.
  • Learn clients’ organizational structures, priorities, projects, and performance metrics to identify whitespace and tailor messaging.
  • Cultivate relationships with users and executive stakeholders through proactive outreach, business reviews, floor walks, and lunch-and-learns.
  • Represent the customer internally and AlphaSense externally, positioning the company as a strategic business partner.
  • Gather customer value stories and product feedback and share insights with product, marketing, and sales teams.

Requirements

  • Demonstrated success developing and growing relationships within Fortune 1000 clients.
  • Experience managing internal and external stakeholders with strong business acumen.
  • Understanding of client engagement best practices in a SaaS environment.
  • Exceptional oral, written, and presentation communication skills, including the ability to explain complex topics simply.
  • Ability to engage effectively with audiences ranging from analysts to C-level executives.
  • Intellectual curiosity and the ability to learn and adapt quickly.
  • Strong initiative, work ethic, resilience, and results orientation.
  • Ability to collaborate effectively with Account Executives and cross-functional teams.
  • Availability to work remotely in the United States; Eastern or Central time zones preferred.

Benefits

  • Base compensation range of $96,000–$120,000 USD.
  • Performance-based bonus opportunity.
  • Equity opportunity.
  • Generous benefits program.
  • US-remote work arrangement.
  • Equal-opportunity workplace with reasonable accommodations for qualified employees.

Interested in this position?

Apply directly on the company website

Apply Now

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