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Customer Success Manager

2 hours, 44 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 6

Description

  • Drive customer adoption, value realization, retention, and overall account success.
  • Build trusted, consultative relationships with key customer stakeholders.
  • Coach customers to align Algolia’s platform with their objectives and KPIs.
  • Demonstrate and communicate Algolia’s value proposition and product capabilities.
  • Lead regular business reviews to assess adoption, impact, feedback, and next steps.
  • Partner with Solutions Architects to guide implementation project management and technical requirements.
  • Provide proactive recommendations to optimize customer use of the platform.
  • Document and communicate the return on investment delivered by the solution.
  • Anticipate challenges, identify risks, and propose solutions proactively.
  • Identify expansion opportunities, analyze churned accounts, and help win customers back.
  • Resolve account issues quickly by coordinating with internal cross-functional teams.
  • Serve as the voice of the customer and share internal feedback for product and service improvements.

Requirements

  • 2-3+ years of relevant experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business.
  • Experience managing a portfolio of accounts supporting a highly technical product.
  • Proven ability to build strong relationships, establish credibility, and communicate effectively across all levels of an organization.
  • Ability to set priorities, drive decisions, and resolve recommendations and issues.
  • Ability to influence others toward continuous improvement, both internally and externally.
  • Experience successfully managing customer engagements to completion and customer satisfaction.
  • Excellent presentation, written, and verbal communication skills.
  • Strong time management skills with the ability to prioritize tasks.
  • Nice to have: bilingual French speaker.
  • Preferred experience at a company with over 10,000 customers, $100M-$200M+ ARR, high growth, and significant change and internal infrastructure building.

Benefits

  • Annual total cash compensation range of $115,000-$157,000 USD OTE (base salary plus commission).
  • Flexible workplace strategy with remote, hybrid-remote, or in-office options depending on the role and location.
  • Remote positions available within the specified country.
  • Autonomy to choose where and when to work in a high-trust environment.
  • Opportunity to work with a global company with offices in Paris, NYC, London, Sydney, and Bucharest.
  • Inclusive workplace culture that emphasizes respect, support, diversity, and collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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