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Telephony Integration Administrator

3 weeks, 1 day ago
United States
Full-time
Mid Level
Backend Engineer
Software Development
JavaScript JIRA PowerShell Python REST API SQL
Apply Now
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1K-5K
Founded 2014
$686M raised
View All Jobs 33

Description

  • Design, develop, and maintain REST API integrations and system connectivity between Five9, AI solutions, and internal applications.
  • Lead technical implementation of telephony and AI initiatives, including platform migrations, workflow automation, and contact center enhancements.
  • Configure and optimize Five9 solutions such as dialer campaigns, call routing, IVRs, queues, skills, and workflow automation.
  • Develop, test, and deploy APIs, integrations, telephony enhancements, and production changes while ensuring operational readiness and system stability.
  • Partner with Information Security, Compliance, IT, and business stakeholders on security reviews, SOX controls, risk assessments, and vendor onboarding.
  • Manage technical relationships with telephony, carrier, AI, and integration vendors to support implementations and issue resolution.
  • Support SIP trunk configurations, carrier connectivity, telephony infrastructure, and related platform engineering activities.
  • Monitor, troubleshoot, and resolve platform, integration, and telephony issues with internal teams and external vendors.
  • Create and maintain technical documentation for system architecture, APIs, integrations, configurations, and operational procedures.
  • Research and recommend emerging AI, telephony, automation, and contact center technologies that improve efficiency and scalability.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 4+ years of experience supporting contact center technology, systems engineering, telephony platforms, or enterprise technology solutions.
  • Experience administering Five9 or another enterprise CCaaS platform.
  • Ability to think strategically about how telephony and CCaaS features integrate into a broader technology ecosystem.
  • Familiarity with low-code automation tools or basic scripting in JavaScript or Python to interact with REST APIs.
  • Experience using Jira to document workflows and integrate systems and tools on the telephony platform.
  • Experience supporting enterprise technology implementations, platform migrations, or technical projects.
  • Experience partnering with Information Security and Compliance teams on security reviews, SOX controls, vendor assessments, or technical compliance requirements.
  • Working knowledge of SIP trunking, telephony infrastructure, and carrier connectivity.
  • Ability to analyze and synthesize data, communicate technical concepts to technical and business stakeholders, and understand workflow impacts from system changes.
  • Preferred experience implementing AI or automation solutions within a contact center.
  • Preferred experience with Five9 APIs, SDKs, and developer tools.
  • Preferred experience supporting healthcare or other regulated environments.
  • Preferred working knowledge of SQL, JavaScript, Python, PowerShell, or similar scripting languages.

Benefits

  • Flexible work schedules and remote work availability for many roles.
  • Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
  • 21 days of PTO in the first year.
  • Two paid volunteer days and 11 paid holidays.
  • 12 weeks of paid parental leave for all new parents.
  • Six weeks of paid sabbatical after six years of service.
  • Educational Assistant Program and Clinical Employee Reimbursement Program.
  • 401(k) with up to 4% match and stock options.

Interested in this position?

Apply directly on the company website

Apply Now

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