RemoteLeaf Logo
Log in Sign up

API Support Specialist

2 weeks, 6 days ago
Philippines
Full-time
Junior
Technical Support Engineer
Software Development
Java JIRA Node.js PHP Postman Python REST API Salesforce
Apply Now
airSlate

airSlate

airSlate provides document workflow automation solutions with intuitive design, secure eSignatures, and customizable no-code Bots for streamlined business processes.

Professional Services
251-1K
Founded 2006
$182M raised
View All Jobs 18

Description

  • Perform troubleshooting and provide development assistance for SignNow customers.
  • Answer how-to questions and support customers with technical articles and tutorials for SignNow APIs and SDKs.
  • Serve as a subject matter expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations.
  • Diagnose customer code samples for advanced testing, identify issues, and document findings before internal escalation.
  • Act as a point of escalation for technical questions from internal teams and external departments.
  • Work with REST APIs, SDKs, Salesforce, and Zapier to resolve complex integration cases.
  • Collaborate cross-functionally to solve technical problems and deliver a strong customer experience.
  • Help facilitate rapid deployment of customer applications by resolving technical blockers.

Requirements

  • 3–4 years of experience in customer support with strong service skills.
  • 1+ year of experience in a technical support role.
  • Hands-on experience with REST APIs is required.
  • Fluent English with excellent grammar and writing skills.
  • Flexibility to work overnight hours starting at 3:00 AM with a 9-hour shift, including a lunch break.
  • Ability to troubleshoot and triage complex, code-related technical issues.
  • Ability to learn independently and make decisions with limited supervision.
  • Familiarity with tools such as Postman and Jira.
  • Familiarity with AI tools and agents.
  • Basic programming experience in PHP, Java, Python, or Node.js is a plus.
  • Experience with Zapier, Salesforce, or other integration platforms is preferred.

Benefits

  • Flexible remote or hybrid working environment.
  • Competitive compensation with a performance-based bonus system.
  • Professional growth and learning support through courses, conferences, and learning resources.
  • Health coverage, wellness programmes, and fitness options.
  • Quarterly company-wide Mental Health Days.
  • Family-friendly policies, including flexibility for parents and family days.
  • Access to internal mobility and career growth opportunities.
  • Additional holiday compensation for public holiday work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Workana

Technical Support Engineer - Help Desk

Workana 1K-5K Internet Software & Services

Help Desk busca un/a Technical Support Engineer para gestionar incidencias técnicas escaladas, diagnosticar problemas en profundidad y actuar como enlace entre soporte, Engineering y Product.

Spain Full-time Junior Technical Support Engineer
Grafana JavaScript JSON Linear PHP Vue.js XML
3 hours, 10 minutes ago
Seeq

Customer Support Operations Intelligence Engineer

Seeq 51-250 Chemicals

Seeq is hiring an engineer to build AI-driven automation and operational intelligence systems that improve the speed, consistency, and quality of its global Technical Support organization.

United States Full-time Mid Level AI Engineer Technical Support Engineer
$125k-$170k
LLM Python
3 hours, 25 minutes ago
Bit by Bit

Senior Linux Admin/Level 3 Engineer - Remote

Bit by Bit 11-50 Internet Software & Services

BitByBit (BBB) is hiring a Senior Unix/Linux Engineer in Indonesia to support US-based clients by managing and automating enterprise server environments across Unix/Linux, AIX, and Azure systems.

Philippines Indonesia Full-time Lead Systems Administrator Technical Support Engineer
$28k-$35k
Ansible Azure Bash CentOS CI/CD DNS Linux macOS Puppet Python RHEL SFTP Shell Scripting TCP/IP Terraform Ubuntu Unix Wireshark
3 hours, 25 minutes ago
CoverGo

Senior Full Stack Engineer (Support & Observability Focus)

CoverGo 51-250 Insurance

CoverGo is hiring a Senior Full Stack Engineer focused on Support & Observability to troubleshoot customer-facing platform issues, improve system reliability, and strengthen engineering support across its global insurance platform.

Georgia Turkey Belarus Full-time Senior Full-stack Engineer Technical Support Engineer
AWS Azure GCP GraphQL Java JIRA Kubernetes Microservices MongoDB .NET Node.js PostgreSQL React Terraform Vue.js
3 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers