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Senior Full Stack Engineer (Support & Observability Focus)

1 hour, 24 minutes ago
Turkey, Georgia, Belarus
Full-time
Senior
Full-stack Engineer
Software Development
AWS Azure GCP GraphQL Java JIRA Kubernetes Microservices MongoDB .NET Node.js PostgreSQL React Terraform Vue.js
Apply Now
CoverGo

CoverGo

CoverGo offers a modular, no-code insurance platform that enables insurance providers to efficiently build, launch, and manage products across health, life, and property & casualty sectors.

Insurance
51-250
Founded 2016
$18M raised
View All Jobs 4

Description

  • Triage and troubleshoot support issues, escalating to project or product engineering teams when needed.
  • Analyze logs, metrics, and tracing data to diagnose root causes in distributed systems.
  • Debug application code in .NET or NodeJS and contribute fixes or code-level solutions when required.
  • Investigate and resolve technical issues end to end, including identifying root causes and implementing preventive fixes.
  • Work across the company’s cloud and platform stack, including AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL, .NET, NodeJS, and Java.
  • Configure enterprise monitoring solutions and improve observability practices.
  • Conduct post-incident reviews and drive preventive actions to reduce repeat incidents.
  • Automate support workflows, develop runbooks, and improve internal support tools and documentation.
  • Support infrastructure capacity planning, demand forecasting, performance analysis, and systems tuning.
  • Help define and drive support KPIs such as CSAT, NPS, resolution time, and first contact resolution.
  • Participate in strategic discussions about customer lifecycle, retention, and satisfaction.
  • Provide support coverage during the fixed night shift, including weekends on a rotating schedule.

Requirements

  • At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
  • Strong hands-on software development experience with modern technologies such as .NET and React or Vue.js.
  • Proven experience troubleshooting and resolving complex issues in distributed systems.
  • Experience using observability platforms for metrics, logs, and tracing in microservice architectures.
  • Exceptional problem-solving skills and ability to own customer issues through to resolution.
  • Strong communication and interpersonal skills for working with customers and internal teams.
  • Fluent English; additional language skills are a plus.
  • Customer-first mindset with an empathetic, responsive, and solutions-driven approach.
  • Ability to manage frequent context switching, multiple concurrent projects, and broad ownership while prioritizing effectively.
  • Willingness and availability to work the night shift.
  • Experience in the insurance or InsurTech space is preferred.
  • Proficiency with customer support platforms such as Jira and Zendesk is preferred.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment is preferred.

Benefits

  • 100% fully remote work arrangement.
  • Competitive remuneration package.
  • Annual leave.
  • Annual performance bonus.
  • Stock options after 6 months.
  • Health insurance.
  • Remote work allowance.
  • Company activities and events.
  • Learning and development plan.

Interested in this position?

Apply directly on the company website

Apply Now

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