RemoteLeaf Logo
Log in Sign up

Customer Support Operations Intelligence Engineer

1 month, 2 weeks ago
United States
Full-time
Mid Level
AI Engineer
Artificial Intelligence and Machine Learning
LLM Python
Apply Now
Seeq

Seeq

Seeq accelerates industrial process analytics with advanced tools for oil refineries, pharmaceuticals, and energy production, converting data into actionable intelligence.

Chemicals
51-250
Founded 2013
$115M raised
View All Jobs 20

Description

  • Build AI agents, workflows, and process automations to scale Technical Support effectiveness, efficiency, and quality.
  • Design and implement agentic workflows for ticket triage, routing, knowledge retrieval, escalation preparation, case summarization, and investigation support.
  • Develop operations intelligence systems that help support teams act earlier, faster, and with better judgment.
  • Translate support data, product usage context, case metadata, and internal knowledge into actionable insights and recommendations.
  • Collaborate with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to improve support operations across regions and escalation paths.
  • Analyze ticket patterns, response trends, escalation signals, and support workflows to identify friction and improvement opportunities.
  • Recommend and help operationalize process changes for Support, Engineering, Product, and Customer Success.
  • Create prompts, tooling, documentation, and conventions that make AI-assisted support workflows easier to execute and improve over time.
  • Balance agentic AI with deterministic automation to safely improve throughput and quality in production workflows.

Requirements

  • At least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work.
  • Experience with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems.
  • Proficiency in Python, APIs, and software development frameworks used to automate complex workflows.
  • Experience building production-grade internal tools and AI-powered systems used to improve speed, quality, and consistency.
  • Strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments.
  • Experience translating messy operational processes and data into scalable systems, actionable intelligence, and measurable improvements.
  • Excellent problem-solving and analytical skills with strong attention to detail.
  • Excellent communication and collaboration skills in a cross-functional team environment.
  • Experience working across data pipelines, workflow systems, orchestration, data modeling, and internal tooling is preferred.
  • Prior experience with support operations, operational analytics, or customer-facing internal tools is preferred.

Benefits

  • Remote-first work environment.
  • Competitive salary plus bonus incentives, with a stated range of $125,000 to $170,000 USD.
  • 12-week paid family leave.
  • Unlimited PTO.
  • Internet and mobile phone reimbursements.
  • Medical benefits, including voluntary vision and dental coverage.
  • Group term life insurance and short-term/long-term disability insurance.
  • Pre-tax benefits, vacation bonus program, employee assistance program, and generous home office allowance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Accenture

AI Architect

Accenture 100K+ Professional Services

Accenture Federal Services is seeking an AI architect to lead the end-to-end design and implementation of an agentic AI system that orchestrates user queries across multiple data sources for U.S. federal mission use.

United States Full-time Lead AI Engineer Software Architect
$130k-$265k
Microservices Python
8 hours, 13 minutes ago
Phaidra

Senior AI Controls Solutions Engineer (HVAC Systems)

Phaidra 51-250 Internet Software & Services

Phaidra is hiring an AI Controls Solutions Engineer to help operationalize and scale AI control systems for enterprise data center customers in a fully remote U.S.-based role.

United States Full-time Senior AI Engineer Embedded Systems Engineer
$119k-$192k
Agile GitLab JSON Machine Learning Python Reinforcement Learning Statistics XML YAML
8 hours, 13 minutes ago
Orion Innovation

Lead Gen AI Engineer

Orion Innovation 1K-5K IT Services

Orion Innovation is seeking a Gen AI Engineer Lead to drive advanced generative AI solutions and microservices-based systems within its 11-Delivery department.

India Lead AI Engineer
Generative AI LLM Microservices Python
8 hours, 28 minutes ago
Meridial Marketplace, by Invisible

Computer Vision Specialist - Freelance AI Trainer Project

Meridial Marketplace, by Invisible 501-1000 information technology & services

A remote contract Computer Vision Specialist – AI Trainer at an AI company will help create high-quality training data focused on homography, projective geometry, and vision applications.

Thailand Contract Entry Level AI (Artificial Intelligence) AI Engineer
$17k-$135k
Augmented Reality Computer Vision
8 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers