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Customer Onboarding Project Manager

3 weeks ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Asana Digital Marketing Email Marketing GitHub JIRA Monday.com
Apply Now
Airship

Airship

Airship provides an enterprise SaaS platform that enables brands to enhance the entire lifecycle of mobile app experiences, facilitating customer engagement through targeted messaging and interactive features that foster loyalty and drive valuable acti...

Internet Software & Services
251-1K
Founded 2009
$3M raised
View All Jobs 3

Description

  • Serve as the primary point of contact for new customers throughout onboarding and build trust from kickoff through handoff.
  • Manage multiple onboarding and implementation projects simultaneously, keeping timelines, milestones, and deliverables on track.
  • Lead weekly customer syncs to review progress, surface risks, and align on next steps.
  • Coordinate work across internal teams and customer stakeholders to ensure tasks are completed promptly.
  • Drive technical completion of each onboarding, including implementation of key use cases and metrics tracking.
  • Identify, escalate, and resolve blockers and risks before they affect project timelines.
  • Create a clear post-onboarding roadmap that supports future customer growth and success.
  • Facilitate a smooth handoff of accounts to the Account Manager after onboarding.
  • Explore and apply AI tools or workflows to improve onboarding efficiency, quality, and scalability.

Requirements

  • 3+ years of direct experience in a client-facing project management or implementation role.
  • Proven ability to manage multiple complex, multi-month implementation projects at the same time.
  • Strong verbal and written communication skills with both technical and non-technical stakeholders.
  • Proficiency with project planning tools such as Jira, Asana, Monday.com, or Microsoft Project.
  • Demonstrated risk management skills and ability to proactively identify roadblocks.
  • Strong organizational and time management skills with a focus on outcomes.
  • Ability to work independently while collaborating effectively in a team environment.
  • Fluency in English is required.
  • Experience experimenting with AI tools in personal or professional life, or an eagerness to learn.
  • Experience in digital marketing solutions such as mobile, email, SMS, or web analytics, or in a SaaS product environment.
  • Familiarity with the software development lifecycle (SDLC) and coordinating with customer development teams.
  • Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
  • Experience with version control systems like GitHub.
  • Track record of using AI tools and automation to improve project workflows and customer experiences.
  • Ability to speak, read, and write Spanish is strongly preferred.

Benefits

  • Starting base salary of $75,000-$85,000 USD per year.
  • All offers include stock options.
  • Competitive medical, dental, and vision insurance for employees and dependents.
  • Flexible time off, company-paid holidays, paid parental leave, and paid volunteer time off.
  • Mental health and wellness resources to support overall wellbeing.
  • Employer-subsidized life insurance, short-term disability, and long-term disability coverage.
  • Fully remote, digital-first work environment with a monthly stipend to support remote work.
  • Mentorship and growth opportunities for professional development.

Interested in this position?

Apply directly on the company website

Apply Now

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