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Senior Software Engineer, Community Support Engineering

2 hours, 22 minutes ago
United States
Full-time
Senior
Software Engineer
Software Development
C++ Generative AI Java Kotlin Machine Learning
Apply Now
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008
View All Jobs 107

Description

  • Work cross-functionally with product, design, and engineering partners to execute product and business strategy.
  • Drive the full development cycle, including technical design, development, test automation, experimentation, analysis, and launch.
  • Review code and design documents, and provide feedback on product specifications and mocks.
  • Build efficient, reusable backend components and maintain high performance and scalable systems.
  • Contribute to frontend web development for internal tools used by thousands of agents.
  • Collaborate with Machine Learning and Generative AI engineers to improve Community Support systems.
  • Provide input on team roadmap and technical direction.
  • Support systems used by multiple tiers of support and policy professionals, including workflow guides, policy editors, and support applications.
  • Mentor junior developers.

Requirements

  • 6+ years of industry experience.
  • Bachelor’s and/or Master’s degree, preferably in Computer Science, or equivalent experience.
  • Proficiency in one or more back-end server languages such as Java, Kotlin, or C++.
  • Experience building AI-driven features, including classical supervised machine learning and Generative AI.
  • Experience building and scaling high-quality, high-traffic products or systems.
  • Excellent communication skills and ability to work well across engineering, product, and design teams.
  • Ability to evaluate technical approaches and design product solutions to solve real-world problems.
  • Experience providing mentorship to junior developers.
  • US remote eligibility, with residence in a state where Airbnb, Inc. has a registered entity.
  • Preferred: experience with both frontend and backend development.

Benefits

  • Base pay range of $195,000 to $220,000 USD.
  • Eligibility for bonus.
  • Eligibility for equity.
  • Eligibility for benefits.
  • Employee Travel Credits.
  • Remote-eligible position.
  • Occasional work at an Airbnb office or attendance at offsites, as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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