Director of Customer Success Operations

3 weeks ago
Full-time
Lead
Customer and Technical Support

AI Acquisition

AI Acquisition presents itself as an AI-powered growth platform and business consulting company that helps entrepreneurs build and grow AI-powered businesses. Its site describes the product as an operating system for business functions such as idea generation, web presence, lead generation, customer acquisition, sales, and client management, powered by agentic AI and multi-agent tools.

Business Consulting and Services
51-200

Description

  • Manage the day-to-day execution of the Customer Success department.
  • Build and enforce operating rhythms for a remote-first team.
  • Own onboarding process quality and implementation.
  • Enforce SOPs, scripts, QA standards, and escalation rules.
  • Track backlog items and ensure projects are completed.
  • Identify blockers, weak performers, process drift, and communication breakdowns early.
  • Improve visibility into team activity, issues, and accountability.
  • Run performance management for Customer Success and onboarding team members.
  • Strengthen communication systems so work does not get lost in DMs, vague updates, or duplicated channels.
  • Ensure sales-to-onboarding-to-customer success handoffs are clear and consistent.

Requirements

  • 5+ years of experience in Customer Success, Onboarding, Implementation, or Operations leadership.
  • Strong operator with a high-accountability mindset.
  • Comfortable being direct and handling hard conversations.
  • Experience managing remote teams directly.
  • Strong ability to enforce process, not just design it.
  • Fast-moving, organized, and comfortable inspecting details without getting lost in them.
  • Strong judgment around people, priorities, and execution quality.
  • Experience with Customer Success Operations is a strong plus.
  • Experience in onboarding or implementation leadership is a strong plus.
  • Experience with CRM, automation, and workflow-heavy teams is a strong plus.

Benefits

  • $150k-$230k/year cash compensation plus strong result-based incentives.
  • Direct mentorship and exposure to founders.
  • Remote flexibility.
  • Relocation to Dubai supported for proven high performers once operational impact is demonstrated.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Engineer

Dataiku 251-1K Internet Software & Services

Dataiku is seeking a Senior Customer Success Engineer to help enterprise customers adopt and expand use of its AI and analytics platform through technical guidance, enablement, and cross-functional collaboration.

Databricks Generative AI Kubernetes Machine Learning Python R Snowflake SQL
1 hour, 4 minutes ago

Manager, Global Clinical Monitoring

Precision Medicine Group 251-1K Pharmaceuticals

Precision for Medicine is seeking a Manager, Global Clinical Monitoring to lead and develop the CRA workforce while improving the quality, consistency, and productivity of clinical operations.

1 hour, 6 minutes ago

Assistant Manager, Inventory

GOAT Group 1K-5K Retailing

GOAT Group is hiring an Inventory Team leader to manage high-volume warehouse operations, oversee inventory accuracy and loss prevention, and ensure the team meets daily fulfillment and process goals.

SQL
3 hours, 7 minutes ago

Head of Client Operations

Pavago IT Services

Head of Client Operations at a fast-growing startup, responsible for post-sale client success, cold email campaign performance, and scalable delivery for U.S. clients.

Copywriting CRM
3 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers