RemoteLeaf Logo
Log in Sign up

Customer Support Representative

3 months, 2 weeks ago
United Kingdom, Poland, Hungary, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now

AI Acquisition

AI Acquisition presents itself as an AI-powered growth platform and business consulting company that helps entrepreneurs build and grow AI-powered businesses. Its site describes the product as an operating system for business functions such as idea generation, web presence, lead generation, customer acquisition, sales, and client management, powered by agentic AI and multi-agent tools.

Business Consulting and Services
51-200
View All Jobs 11

Description

  • Manage live chat and support channels with fast, accurate, and empathetic responses.
  • Resolve client queries efficiently while maintaining a high standard of communication.
  • Escalate complex issues to the appropriate internal teams when needed.
  • Troubleshoot issues related to platform usage, onboarding, and client workflows.
  • Handle support tickets through to resolution and flag recurring bugs or problems.
  • Use internal documentation and SOPs to support consistent issue handling.
  • Contribute to FAQs, knowledge base content, and documented fixes to improve scalability.
  • Maintain accurate records of client interactions in support systems such as Intercom or Zendesk.
  • Share client feedback and common pain points with internal teams to improve support processes.
  • Ensure adherence to SLAs for response time, resolution time, and quality standards.

Requirements

  • 2–4 years of experience in Customer Support, Customer Service, or a similar client-facing role.
  • Experience handling live chat or ticket-based support environments.
  • Strong written communication and problem-solving skills.
  • Ability to manage multiple conversations and tasks simultaneously.
  • High attention to detail and strong accountability.
  • Comfortable working in a fast-paced, remote environment.
  • Familiarity with support tools such as Intercom, Zendesk, or Freshdesk.
  • Experience in SaaS, PaaS, AI, or other tech environments is preferred.
  • Exposure to CRM tools and customer workflows is preferred.
  • Experience working with global teams across time zones is preferred.
  • Basic understanding of AI tools or automation workflows is preferred.

Benefits

  • Remote-first environment with global exposure.
  • Competitive compensation.
  • Opportunity to work in a high-growth, high-impact role within a scaling company.
  • Opportunity to grow within Customer Success and Operations.
  • Direct exposure to a globally distributed team and fast-paced operating environment.
  • Application requires a CV or LinkedIn profile.
  • Application requires a short response describing a challenging customer support situation and its outcome.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

Italian Speaking Customer Expert for Car Sharing - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring an Italian Speaking Customer Expert for Car Sharing in Greece to support Italian users with bookings, account issues, and travel-related service needs in the mobility sector.

Greece Full-time Entry Level Customer Support
7 hours, 55 minutes ago
Mercier Consultancy

Italian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring an Italian Speaking Digital Trust and Safety Specialist in Bulgaria to support a global social media company by moderating content and helping maintain platform safety for Italian-speaking users.

Portugal Bulgaria Spain Germany Greece Italy Full-time Entry Level Customer Support
7 hours, 55 minutes ago
AffirmedRx

Patient Care Advocate - Minnesota

AffirmedRx 1-10 Insurance

AffirmedRx is hiring a Patient Care Advocate to support patients and providers in resolving pharmacy benefit and coverage issues so members can access care and assistance with confidence.

United States Full-time Senior Customer Support
7 hours, 55 minutes ago
Maven Clinic

Care Advocate

Maven Clinic 251-1K Health Care Providers & Services

Maven Clinic is hiring a remote Care Advocate to support members navigating virtual women’s and family healthcare and ensure timely access to care across its care delivery network.

United States Full-time Junior Customer Support
$55k-$65k
CRM
1 day, 6 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers