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Customer Support Representative

5 months, 2 weeks ago
United Kingdom, Hungary, Poland, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now

AI Acquisition

AI Acquisition presents itself as an AI-powered growth platform and business consulting company that helps entrepreneurs build and grow AI-powered businesses. Its site describes the product as an operating system for business functions such as idea generation, web presence, lead generation, customer acquisition, sales, and client management, powered by agentic AI and multi-agent tools.

Business Consulting and Services
51-200
View All Jobs 11

Description

  • Manage live chat and support channels with fast, accurate, and empathetic responses.
  • Resolve client queries efficiently while maintaining a high standard of communication.
  • Escalate complex issues to the appropriate internal teams when needed.
  • Troubleshoot issues related to platform usage, onboarding, and client workflows.
  • Handle support tickets through to resolution and flag recurring bugs or problems.
  • Use internal documentation and SOPs to support consistent issue handling.
  • Contribute to FAQs, knowledge base content, and documented fixes to improve scalability.
  • Maintain accurate records of client interactions in support systems such as Intercom or Zendesk.
  • Share client feedback and common pain points with internal teams to improve support processes.
  • Ensure adherence to SLAs for response time, resolution time, and quality standards.

Requirements

  • 2–4 years of experience in Customer Support, Customer Service, or a similar client-facing role.
  • Experience handling live chat or ticket-based support environments.
  • Strong written communication and problem-solving skills.
  • Ability to manage multiple conversations and tasks simultaneously.
  • High attention to detail and strong accountability.
  • Comfortable working in a fast-paced, remote environment.
  • Familiarity with support tools such as Intercom, Zendesk, or Freshdesk.
  • Experience in SaaS, PaaS, AI, or other tech environments is preferred.
  • Exposure to CRM tools and customer workflows is preferred.
  • Experience working with global teams across time zones is preferred.
  • Basic understanding of AI tools or automation workflows is preferred.

Benefits

  • Remote-first environment with global exposure.
  • Competitive compensation.
  • Opportunity to work in a high-growth, high-impact role within a scaling company.
  • Opportunity to grow within Customer Success and Operations.
  • Direct exposure to a globally distributed team and fast-paced operating environment.
  • Application requires a CV or LinkedIn profile.
  • Application requires a short response describing a challenging customer support situation and its outcome.

Interested in this position?

Apply directly on the company website

Apply Now

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