RemoteLeaf Logo
Log in Sign up

Technical Consultant - ServiceNow ITSM

5 hours, 13 minutes ago
India
Full-time
Senior
Implementation Consultant
Software Development
Agile REST API SOAP
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 69

Description

  • Translate client requirements into user stories and development tasks for the engineering team.
  • Customize and configure ServiceNow applications, including ITSM, Service Portal, and ITOM modules such as Discovery and CMDB.
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to deliver high-quality ServiceNow solutions.
  • Lead the design, enhancement, and delivery of scalable ServiceNow implementations.
  • Participate in client meetings to capture needs and convert them into clear development activities.
  • Build and support integrations using REST, SOAP, and MID Server connections.
  • Develop, review, and optimize ServiceNow scripts, including Business Rules, Script Includes, UI Policies, and Client Scripts.
  • Maintain Discovery and CMDB functionality on an ongoing basis.
  • Work in Agile ceremonies, including sprint participation and backlog grooming, and mentor junior developers when needed.

Requirements

  • 4+ years of hands-on experience with ServiceNow development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM modules, Discovery, CMDB, and Hardware Asset Management (HAM).
  • Excellent communication skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Experience customizing ServiceNow with scripting, workflows, business rules, and UI policies.
  • ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification preferred.
  • Experience with additional ServiceNow modules such as HRSD or GRC is preferred.
  • Proven track record of successful customer interactions and project delivery.
  • Comfort working in Agile environments with active sprint participation and backlog grooming.

Benefits

  • Comprehensive health insurance coverage for employees, with optional dependent coverage.
  • Paid time off and company holidays, plus additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities for ongoing growth and upskilling.
  • Employee wellness initiatives focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • An inclusive, people-first culture with strong collaboration and ownership.
  • Support for cross-department training and development, including sponsored certifications and credentials.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

BAMKO

Implementation Manager

BAMKO 251-1K Media

BAMKO is hiring a Remote Implementation Manager in the United States to coordinate client website launches and internal execution for branded merchandise and e-commerce programs.

United States Full-time Junior Implementation Consultant
$75k-$85k
E-commerce
1 hour, 7 minutes ago
Irth

Technical Engagement Manager

Irth 51-250 Diversified Telecommunication Services

Irth Solutions is seeking a Technical Engagement Manager to lead end-to-end SaaS implementation delivery for enterprise clients, translating business needs into configured software solutions that support critical infrastructure operations.

United States India Full-time Mid Level Implementation Consultant
2 hours, 5 minutes ago
ServiceRocket

ITSM Atlassian Consultant

ServiceRocket 251-1K IT Services

ServiceRocket is hiring a remote ITSM Atlassian Consultant in Australia to support the technical delivery, administration, and continuous improvement of Atlassian-based platforms for customer projects.

Australia Contract Senior Implementation Consultant Technical Support Engineer
Agile Confluence Groovy JIRA Perl Python Ruby Shell Scripting SQL Unix
2 hours, 21 minutes ago
ClaritasRx

Senior Engagement Manager

ClaritasRx 51-250 Pharmaceuticals

Claritas Rx is seeking an Engagement Manager to oversee Ascend 2.0 implementations for specialty biopharma customers, coordinating project execution, data onboarding, testing, and go-live handoff across internal teams and external partners.

United States Full-time Senior Implementation Consultant
$135k-$150k
Agile Confluence JIRA SFTP
5 hours, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers