Technical Consultant - ServiceNow ITSM

5 hours, 13 minutes ago
Full-time
Senior
Software Development
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Translate client requirements into user stories and development tasks for the engineering team.
  • Customize and configure ServiceNow applications, including ITSM, Service Portal, and ITOM modules such as Discovery and CMDB.
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to deliver high-quality ServiceNow solutions.
  • Lead the design, enhancement, and delivery of scalable ServiceNow implementations.
  • Participate in client meetings to capture needs and convert them into clear development activities.
  • Build and support integrations using REST, SOAP, and MID Server connections.
  • Develop, review, and optimize ServiceNow scripts, including Business Rules, Script Includes, UI Policies, and Client Scripts.
  • Maintain Discovery and CMDB functionality on an ongoing basis.
  • Work in Agile ceremonies, including sprint participation and backlog grooming, and mentor junior developers when needed.

Requirements

  • 4+ years of hands-on experience with ServiceNow development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM modules, Discovery, CMDB, and Hardware Asset Management (HAM).
  • Excellent communication skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Experience customizing ServiceNow with scripting, workflows, business rules, and UI policies.
  • ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification preferred.
  • Experience with additional ServiceNow modules such as HRSD or GRC is preferred.
  • Proven track record of successful customer interactions and project delivery.
  • Comfort working in Agile environments with active sprint participation and backlog grooming.

Benefits

  • Comprehensive health insurance coverage for employees, with optional dependent coverage.
  • Paid time off and company holidays, plus additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities for ongoing growth and upskilling.
  • Employee wellness initiatives focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • An inclusive, people-first culture with strong collaboration and ownership.
  • Support for cross-department training and development, including sponsored certifications and credentials.

Interested in this position?

Apply directly on the company website

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