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Senior Engagement Manager

1 month, 2 weeks ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Agile Confluence JIRA SFTP
Apply Now
ClaritasRx

ClaritasRx

Claritas Rx is a digital health venture specializing in optimizing pharma market access services through advanced machine learning algorithms. They provide innovative intervention tactics, predictive analytics, and patient-level data integration to imp...

Pharmaceuticals
51-250
Founded 2011
View All Jobs 7

Description

  • Own the detailed project plan and critical path across multiple Ascend 2.0 implementations.
  • Manage Sales-to-Implementation intake, validate SOW commitments, and coordinate kickoff with Customer Success and the delivery team.
  • Maintain the RAID log and lead weekly client status calls with structured Red/Amber/Green reporting.
  • Coordinate data partner and vendor onboarding, including SFTP/API/EDI setup, agreement sign-offs, partner testing, and file specification reviews.
  • Partner with the Business Analyst and Customer Engineering on configuration timelines, non-standard pipeline work, and issue resolution.
  • Build and run UAT schedules, distribute test materials, track defects, and document client sign-off.
  • Proactively identify and escalate implementation risks, scope changes, delays, and blockers, and develop mitigation plans.
  • Ensure internal QA gates are completed before client-facing testing begins.
  • Track implementation activities and issues in Smartsheet, JIRA, and Confluence.
  • Lead go-live readiness checks and own the implementation-to-Customer Success transition package.
  • Conduct post-implementation lessons learned sessions and document process improvements.

Requirements

  • 5+ years of experience in a commercial or operational role at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm.
  • 5+ years of experience in a customer engagement, implementation, or program management role for a SaaS or data analytics platform.
  • Direct experience facilitating UAT, managing client-facing status reporting (RAG), and delivering across agile and other methodologies.
  • Exposure to specialty pharmacy channel data, hub operations, or patient support programs.
  • Hands-on experience with project tracking tools and project plan management.
  • Strong experience with JIRA and Confluence for technical ticket tracking is strongly preferred.
  • Experience working with technical teams to deliver products.
  • Strong organizational and communication skills.
  • Self-starter mindset with the ability to collaborate effectively across stakeholders.
  • Passion for the platform and commitment to customer success.

Benefits

  • Competitive salary of $135,000 to $150,000.
  • Benefits package.
  • Opportunity to make a significant impact on a first-in-industry digital health solution.
  • Culture of accelerated professional development through shared learning and collaboration.
  • Respectful, fun, and collaborative work environment.
  • Employee empowerment through effective use of technology and tools.
  • Regional in-person town hall gatherings approximately every other month for employees within driving distance.
  • Commitment to transparency, diversity, equality, and an inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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