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ITSM Atlassian Consultant

3 months, 4 weeks ago
Australia
Contract
Senior
Implementation Consultant
Project and Program Management
Agile Confluence Groovy JIRA Perl Python Ruby Shell Scripting SQL Unix
Apply Now
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
251-1K
Founded 2001
$1M raised
View All Jobs 3

Description

  • Support the technical implementation, configuration, customization, and deployment of solutions.
  • Serve as a Subject Matter Expert on technologies, products, or platforms such as Jira, Confluence, and Jira Service Management.
  • Collaborate with stakeholders to design solutions that meet business needs and technical requirements.
  • Proactively identify, analyze, and resolve technical issues throughout the project lifecycle.
  • Facilitate knowledge transfer through training, documentation, and best practices for customer teams.
  • Work closely with Project Managers, Solution Architects, and customer teams to ensure alignment and successful delivery.
  • Ensure technical deliverables meet defined specifications, standards, and quality benchmarks.
  • Perform ad-hoc technical duties and assignments to support project objectives and overall technical success.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related technical discipline.
  • Minimum 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or in a similar role.
  • Proven experience implementing Atlassian solutions, including installations, upgrades, workshops, integrations, and training.
  • Demonstrated ability to analyze, evaluate, and translate customer requirements into solutions.
  • Excellent workshop facilitation, written communication, and verbal communication skills.
  • Experience with Agile development methodologies.
  • Proficiency with command line tools, preferably Unix, SQL, script development, software configuration, and related technical skills.
  • Knowledge of scripting languages such as Python, Groovy, Perl, Ruby, or Shell scripting.
  • Familiarity with ITIL and ITSM principles.
  • Experience in UAT testing and test use-case development.
  • Knowledge of cloud technologies.

Benefits

  • Remote work based in Australia.
  • Opportunity to work with a global technology services company with industry-leading partnerships.
  • Collaborative, fun-loving, and inclusive work environment.
  • Exposure to high-level decision-makers and meaningful projects.
  • Chance to work with a dedicated leadership team where contributions matter.

Interested in this position?

Apply directly on the company website

Apply Now

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