RemoteLeaf Logo
Log in Sign up

ITSM Atlassian Consultant

1 month, 2 weeks ago
Australia
Contract
Senior
Implementation Consultant
Project and Program Management
Agile Confluence Groovy JIRA Perl Python Ruby Shell Scripting SQL Unix
Apply Now
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
251-1K
Founded 2001
$1M raised
View All Jobs 2

Description

  • Support the technical implementation, configuration, customization, and deployment of solutions.
  • Serve as a Subject Matter Expert on technologies, products, or platforms such as Jira, Confluence, and Jira Service Management.
  • Collaborate with stakeholders to design solutions that meet business needs and technical requirements.
  • Proactively identify, analyze, and resolve technical issues throughout the project lifecycle.
  • Facilitate knowledge transfer through training, documentation, and best practices for customer teams.
  • Work closely with Project Managers, Solution Architects, and customer teams to ensure alignment and successful delivery.
  • Ensure technical deliverables meet defined specifications, standards, and quality benchmarks.
  • Perform ad-hoc technical duties and assignments to support project objectives and overall technical success.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related technical discipline.
  • Minimum 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or in a similar role.
  • Proven experience implementing Atlassian solutions, including installations, upgrades, workshops, integrations, and training.
  • Demonstrated ability to analyze, evaluate, and translate customer requirements into solutions.
  • Excellent workshop facilitation, written communication, and verbal communication skills.
  • Experience with Agile development methodologies.
  • Proficiency with command line tools, preferably Unix, SQL, script development, software configuration, and related technical skills.
  • Knowledge of scripting languages such as Python, Groovy, Perl, Ruby, or Shell scripting.
  • Familiarity with ITIL and ITSM principles.
  • Experience in UAT testing and test use-case development.
  • Knowledge of cloud technologies.

Benefits

  • Remote work based in Australia.
  • Opportunity to work with a global technology services company with industry-leading partnerships.
  • Collaborative, fun-loving, and inclusive work environment.
  • Exposure to high-level decision-makers and meaningful projects.
  • Chance to work with a dedicated leadership team where contributions matter.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CoverGo

Senior Full Stack Engineer (Support & Observability Focus)

CoverGo 51-250 Insurance

CoverGo is hiring a Senior Full Stack Engineer focused on Support and Observability to join its global engineering support team and help resolve customer issues, improve platform reliability, and strengthen support operations for its insurtech platform.

Vietnam Full-time Senior Full-stack Engineer Technical Support Engineer
AWS Azure GCP GraphQL Java JIRA Kubernetes Microservices MongoDB .NET Node.js PostgreSQL React Terraform Vue.js
4 hours, 37 minutes ago
Pavago

Implementation Consultant

Pavago IT Services

Pavago’s client is hiring a remote Implementation Consultant to manage software deployments for customers from kickoff through go-live and adoption.

Mexico Colombia Costa Rica Brazil Full-time Mid Level Implementation Consultant
Asana ClickUp CRM ERP JIRA Monday.com Trello
5 hours, 7 minutes ago
SMA America

Field Service Engineer (2 Openings) — Texas

SMA America 251-1K Electrical Equipment

SMA America is hiring a Field Service Engineer in Texas to commission, troubleshoot, repair, and maintain utility inverters in the field for renewable energy customers.

United States Full-time Junior Technical Account Manager Technical Support Engineer
$69k-$74k
5 hours, 7 minutes ago
SMA America

Field Service Engineer (2 Openings) — South East

SMA America 251-1K Electrical Equipment

SMA America is hiring a Field Service Engineer to support commissioning, warranty repairs, troubleshooting, and maintenance of utility inverters across the South East region.

United States Full-time Junior Technical Support Engineer
$69k-$74k
5 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers