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ServiceNow Senior Technical Consultant - ITSM & CSM

30 minutes ago
India
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Agile REST API SOAP
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 91

Description

  • Translate client requirements into user stories and development tasks for the team.
  • Customize and configure core ServiceNow applications, including ITSM, CSM, and integrations.
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead the creation, enhancement, and delivery of scalable ServiceNow solutions.
  • Capture client needs in meetings and convert them into clear development activities.
  • Perform integration work and build custom Service Portals, including REST, SOAP, and MID Server integrations.
  • Develop, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, and Client Scripts.
  • Provide guidance and mentoring to junior developers when needed.
  • Participate actively in Agile ceremonies, including sprint work and backlog grooming.

Requirements

  • 6+ years of hands-on experience with ServiceNow development and implementation.
  • Strong expertise in ITSM, CSM, and integrations.
  • Excellent communication skills for technical and non-technical audiences.
  • Experience customizing ServiceNow with scripting, workflows, business rules, and UI policies.
  • ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist preferred.
  • Experience with additional ServiceNow modules such as HRSD or GRC preferred.
  • Proven track record of successful customer interactions and project deliveries.
  • Deep understanding of scripting and integrations in the ServiceNow platform.

Benefits

  • Comprehensive health insurance with dependent coverage options.
  • Paid time off and company holidays, plus additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities, including sponsored certifications and credentials.
  • Employee wellness initiatives focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with collaboration and ownership.
  • Access to a multi-million-dollar lab and cross-department training resources.

Interested in this position?

Apply directly on the company website

Apply Now

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