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Solution Success Manager - Diagnostic Radiology

1 month, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Aidoc

Aidoc

Aidoc is a leading provider of AI healthcare solutions, analyzing medical images to prioritize pathologies and activate teams for better patient outcomes.

Health Care Providers & Services
251-1K
Founded 2016
$238M raised
View All Jobs 3

Description

  • Deliver product demonstrations to clinicians, researchers, healthcare administrators, and other stakeholders.
  • Translate care pathways, clinical workflows, and patient journeys into product-relevant solutions.
  • Build understanding of healthcare personas and their unique challenges across imaging and care teams.
  • Map complex clinical requirements into demonstrable workflows within the product suite.
  • Collaborate with Regional Account Directors to create tailored sales presentations.
  • Provide preliminary solutioning during pre-sales motions to show how products can enhance clinical workflows.
  • Oversee clinical onboarding, workflow assessment, objective setting, and post-sale adoption support.
  • Provide expert product training to internal teams and customers.
  • Partner with Customer Success to ensure deployed solutions meet pre-sales commitments.
  • Gather and synthesize healthcare professional feedback to inform product development.
  • Serve as a subject matter expert during client engagements.
  • Guide implementation in line with clinical workflows and regulatory requirements.
  • Act as a liaison between product, radiology platform vendors, and commercial teams during late beta and early scaling phases.
  • Attend vendor conferences and Aidoc events as needed.

Requirements

  • Deep radiology experience with CT technology certification (ARRT)(CT).
  • Background in roles such as Radiology Manager, CT Technologist, or PACS Administrator.
  • Prior experience with AI technologies in healthcare.
  • Strong understanding of imaging environments and healthcare workflows.
  • Experience supporting pre-sales engagements and live product demonstrations.
  • Demonstrated ability to collaborate cross-functionally with Sales, Product, Marketing, and Customer Success teams.
  • Deep knowledge of radiology workflows, patient journeys, clinical protocols, and subspecialties from hands-on acute care experience.
  • Proficiency with imaging IT systems, including RIS/PACS and informatics platforms.
  • Ability to deliver compelling presentations and communicate clearly with diverse audiences.
  • Ability to translate customer needs into actionable solutions and support both pre-sales and post-sales implementation.
  • Experience designing and delivering product training for internal and external audiences.
  • Strong relationship-building, change management, project management, and feedback synthesis skills.

Benefits

  • Medical, dental, and vision benefits.
  • Stock options for all full-time employees.
  • Flexible time off with no vacation accrual limits.
  • 401(k) plan with company match.
  • Life insurance plus long- and short-term disability coverage.
  • Remote-first work environment.
  • Opportunity to directly improve medical care and patient outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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