Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates

Industrials

51-250 (60)

Founded 1996

100 open positions

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Customer Success Manager, Financial Services

22 minutes ago

United Kingdom

Full-time

Junior

Customer Success Manager

Customer and Technical Support

Generative AI

Apply Now

Alphasense

Industrial Conglomerates

51-250

Founded 1996

View All Jobs 100

Description

Partner with account managers and GTM teams to align account strategies and commercial goals.
Use internal data tools to monitor engagement, identify adoption opportunities, and flag churn risk.
Conduct discovery into clients’ research workflows and pain points to shape use cases.
Build and expand Financial Services use cases as AlphaSense’s capabilities evolve.
Develop trusted relationships with investment professionals across all seniority levels.
Deliver white-glove client service and act as a trusted partner and product expert.
Translate client feedback into internal product and content improvement requests.
Work cross-functionally with Product, Content, and GTM teams to influence platform development.
Support product betas and the customer feedback loop.

Requirements

2+ years of experience in Financial Services or supporting Financial Services clients in fintech/SaaS.
Experience in at least one of the following: Asset Management, Investment Banking, Private Equity/Venture Capital, or Hedge Funds.
Minimum 2 years of work experience in a high-growth fintech/SaaS firm in sales, client success, product, or a related client-facing or investment role.
Interest in generative AI and the competitive landscape for GenAI in Financial Services.
Strong executive presence and presentation skills, including workshops, whiteboard sessions, and multi-call demos.
Ability to explain technical solutions to business-oriented audiences.
Consultative, client-facing communication skills with the ability to simplify complex issues.
Ability to work autonomously with strong ownership and initiative.
Strong internal collaboration and stakeholder management skills.
Outstanding oral, written, and presentation skills; attention to detail, time management, and task prioritization under pressure.

Interested in this position?

Apply directly on the company website

Apply Now

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