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Customer Success Manager

29 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989
View All Jobs 14

Description

  • Develop a deep understanding of each customer’s business, priorities, workflows, stakeholders, and desired outcomes.
  • Translate customer objectives into success criteria, milestones, and an actionable Customer Success Plan.
  • Drive product adoption and value realization by identifying gaps, opportunities, and effective workflows.
  • Lead proactive virtual customer meetings to share updates, best practices, insights, and guidance.
  • Continuously assess customer health, identify risks early, and lead documented recovery plans.
  • Coordinate across Support, implementation, Product, Sales, and other teams to deliver a connected customer experience.
  • Maintain ownership of customer communication, internal alignment, and follow-through across the post-sale journey.
  • Prepare customers for renewal by demonstrating measurable value and surfacing risks early.
  • Contribute to team excellence by sharing knowledge, improving playbooks, and supporting a culture of accountability and continuous improvement.

Requirements

  • 3+ years of experience in a customer-facing Success role, such as Customer Success or Account Management, in a SaaS environment.
  • Customer-first mindset focused on driving customer outcomes and value.
  • Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes.
  • Strong consultative skills, including discovery, active listening, problem diagnosis, and constructive guidance.
  • Experience managing a portfolio of customers with competing priorities, risks, and deadlines.
  • Strong written and verbal communication skills with the ability to simplify complex topics for different audiences.
  • Solid problem-solving skills and a proactive approach to customer needs and issue resolution.
  • Collaborative and resourceful approach to working with teammates and other departments.
  • A keen interest in technology and helping customers adopt software to improve their business.
  • Experience in real estate is a plus but not required.

Interested in this position?

Apply directly on the company website

Apply Now

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