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Customer Success Manager - Fraud/AML Strategy

1 month, 3 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
E-commerce Machine Learning Python R SQL
Apply Now
DataVisor

DataVisor

DataVisor delivers a powerful AI-powered fraud and risk management platform for real-time response to fraud attacks, providing security analytics for consumer-facing web and mobile sites.

IT Services
51-250
Founded 2013
$94M raised
View All Jobs 10

Description

  • Serve as the primary point of contact and trusted advisor for assigned enterprise customers.
  • Lead customer engagements across a portfolio of enterprise clients in fintech, banking, and e-commerce.
  • Guide customers on best practices for fraud detection, AML compliance, and platform usage.
  • Monitor detection system performance and support quarterly business reviews.
  • Analyze client business models, fraud/AML risk exposure, and operational needs to define success criteria.
  • Collaborate with Product, Engineering, and Modeling teams to resolve issues and deliver enhancements.
  • Translate customer feedback into actionable input for roadmap planning and product improvements.
  • Identify opportunities to improve fraud prevention, reduce losses, expand usage, and deepen integration.
  • Advocate for customer needs internally and represent the platform externally in customer workshops, showcases, and industry events.

Requirements

  • 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations in fintech, banking, payments, or e-commerce.
  • Deep understanding of fraud and AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
  • Experience working with machine learning-based detection systems and/or rule engines for fraud prevention.
  • Strong analytical skills with proficiency in SQL and experience using Python or R for data exploration and investigation.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to technical and non-technical stakeholders.
  • Confidence in leading customer-facing discussions and executive presentations.
  • Strong project ownership, organization, and time management skills with the ability to manage multiple enterprise accounts simultaneously.
  • Bachelor’s degree in a technical, analytical, or business-related field; advanced degree preferred.

Benefits

  • Base salary.
  • Bonus opportunity.
  • PTO.

Interested in this position?

Apply directly on the company website

Apply Now

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