ServiceNow Senior Technical Consultant

2 hours, 29 minutes ago
Full-time
Senior
Software Development
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Translate client requirements into user stories and development tasks for the team.
  • Customize and configure core ServiceNow applications, including ITSM, Service Portal, and ITOM modules.
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to deliver high-quality ServiceNow solutions.
  • Lead the creation, enhancement, and delivery of scalable ServiceNow implementations.
  • Capture client needs in meetings and convert them into clear development activities.
  • Build custom Service Portals and support REST, SOAP, and MID Server integrations.
  • Maintain Discovery and CMDB processes and perform ongoing updates.
  • Develop, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, and Client Scripts.
  • Support Agile ceremonies including sprint participation and backlog grooming, and mentor junior developers when needed.

Requirements

  • 7+ years of hands-on experience with the ServiceNow platform, including development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM modules (Discovery and CMDB), and Hardware Asset Management (HAM).
  • Excellent communication skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Experience customizing ServiceNow with scripting, workflows, business rules, and UI policies.
  • ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification preferred.
  • Experience with additional ServiceNow modules such as HRSD or GRC preferred.
  • Proven track record of successful customer interactions and project deliveries.
  • Ability to work effectively in Agile environments.
  • Experience collaborating with cross-functional teams and mentoring junior developers.

Interested in this position?

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