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School Success Manager (Seasonal)

3 months, 4 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10
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Description

  • Own and manage a portfolio of district and charter school partners throughout the customer journey.
  • Provide end-to-end support to finalize school schedules and solve for complex constraints and unique school needs.
  • Develop strategic relationships with lead schedulers, principals, district leaders, and other scheduling stakeholders.
  • Track partner success metrics and support high satisfaction and renewal rates.
  • Serve as a strategic thought partner to district and school-based teams so schedules align with their priorities.
  • Drive the end-to-end implementation process for each partner across the portfolio.
  • Lead onboarding and training for new and returning partners.
  • Support data integration by working with partners’ IT teams and the internal data integration team.
  • Troubleshoot complex technical issues as the external company representative with support from product and engineering.
  • Share customer feedback and implementation insights cross-functionally with sales, marketing, product, and engineering teams.

Requirements

  • At least 3 years of experience building and owning middle school and/or high school schedules.
  • At least 5 years of experience working inside a school and understanding school operations and culture.
  • Meaningful experience developing secondary school schedules.
  • Willingness to work in a scrappy, lean, and fast-moving environment.
  • Desire and flexibility to work seasonally full-time from January through July.
  • Experience building systems and processes, and supporting people or teams so they can achieve their goals (preferred).
  • Experience in a fast-paced, entrepreneurial environment (preferred).
  • Strong attention to detail when reviewing schedules, slides, and related documents.
  • Ability to manage multiple priorities, tasks, and requests at the same time.
  • Comfort working collaboratively across cross-functional teams.

Benefits

  • Seasonal, full-time salaried role from January through July.
  • Access to the company’s flexible PTO policy.
  • Opportunity to work with a mission-driven team supporting schools nationwide.
  • Role focused on impactful work in education scheduling and school operations.

Interested in this position?

Apply directly on the company website

Apply Now

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