School Success Manager (Seasonal)

4 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Own and manage a portfolio of district and charter school partners throughout the customer journey.
  • Provide end-to-end support to finalize school schedules and solve for complex constraints and unique school needs.
  • Develop strategic relationships with lead schedulers, principals, district leaders, and other scheduling stakeholders.
  • Track partner success metrics and support high satisfaction and renewal rates.
  • Serve as a strategic thought partner to district and school-based teams so schedules align with their priorities.
  • Drive the end-to-end implementation process for each partner across the portfolio.
  • Lead onboarding and training for new and returning partners.
  • Support data integration by working with partners’ IT teams and the internal data integration team.
  • Troubleshoot complex technical issues as the external company representative with support from product and engineering.
  • Share customer feedback and implementation insights cross-functionally with sales, marketing, product, and engineering teams.

Requirements

  • At least 3 years of experience building and owning middle school and/or high school schedules.
  • At least 5 years of experience working inside a school and understanding school operations and culture.
  • Meaningful experience developing secondary school schedules.
  • Willingness to work in a scrappy, lean, and fast-moving environment.
  • Desire and flexibility to work seasonally full-time from January through July.
  • Experience building systems and processes, and supporting people or teams so they can achieve their goals (preferred).
  • Experience in a fast-paced, entrepreneurial environment (preferred).
  • Strong attention to detail when reviewing schedules, slides, and related documents.
  • Ability to manage multiple priorities, tasks, and requests at the same time.
  • Comfort working collaboratively across cross-functional teams.

Benefits

  • Seasonal, full-time salaried role from January through July.
  • Access to the company’s flexible PTO policy.
  • Opportunity to work with a mission-driven team supporting schools nationwide.
  • Role focused on impactful work in education scheduling and school operations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager II, Customer Success

Samsara 1K-5K IT Services

Samsara, a Connected Operations Cloud company serving physical-operation industries, is hiring for an unspecified role to support its mission of improving operational safety, efficiency, and sustainability.

17 hours, 57 minutes ago

Senior Customer Success Enablement Manager

Restaurant365 251-1K Diversified Financial Services

Restaurant365 is hiring a remote Senior Customer Success Enablement Manager to build scalable onboarding, coaching, and workflow programs that improve retention, expansion, and execution across Customer Success and Support.

Salesforce
18 hours, 42 minutes ago

Outbound Performance & Client Success Lead

Pavago IT Services

Pavago is hiring an Outbound Performance & Client Success Lead for a remote outbound agency role focused on managing client accounts, improving cold email campaign performance, and driving retention and qualified pipeline.

CRM HubSpot
18 hours, 42 minutes ago

Managed Services Consultant

Cyara 251-1K IT Services

Cyara is hiring a Managed Services Consultant to help enterprise customers operate, adopt, and continuously gain value from its AI-powered customer experience assurance platform after implementation.

1 day, 17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers