ServiceNow Principal Technical Consultant - ITOM

15 minutes ago
Full-time
Lead
DevOps and Infrastructure
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Lead project teams to deploy solutions on the ServiceNow platform.
  • Lead complex programs involving multiple resources.
  • Own the architecture and design of complex solutions.
  • Create written deliverables and project documentation.
  • Lead client demos, workshops, and working sessions.
  • Lead integration design sessions and advise on process and technical decisions.
  • Serve as an escalation point for the project team.
  • Influence internal teams and external customers, including senior management, to adopt new concepts and approaches.
  • Participate in the pre-sales cycle as a technical expert.
  • Provide thought leadership and identify new opportunities for AHEAD and customers.
  • Craft high-impact solutions for complex client programs and drive consensus on solutions.

Requirements

  • Subject matter expert on the ServiceNow platform.
  • Expert knowledge in at least two ServiceNow process areas, including ITOM.
  • Expert-level development skills on the ServiceNow platform.
  • Strong experience integrating ServiceNow with third-party tools.
  • Ability to articulate trade-offs between architecture approaches.
  • Strong presentation, communication, and attention-to-detail skills.
  • Strong project awareness and situational awareness.
  • Self-starter with recognized expertise in their area.
  • Experience maintaining expert-level certifications and obtaining new certifications.
  • Ability to contribute across multiple technologies and cross-practice deliverables.

Benefits

  • On-target earnings compensation with base salary and target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Professional development support, including cross-training and sponsored certifications.
  • Access to a multi-million-dollar technology lab and learning environment.

Interested in this position?

Apply directly on the company website

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