Senior Analyst – Mobility

5 hours ago
Full-time
Lead
Data Science and Analytics
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Serve as the senior L3 and lead mobility specialist for enterprise mobility services.
  • Act as the technical escalation point for high-severity incidents affecting MDM, carrier services, authentication, shared device workflows, and mobile apps.
  • Lead root cause analysis and post-incident reviews for major incidents.
  • Engineer, optimize, and maintain the Workspace ONE / Omnissa environment, including compliance frameworks and integrations.
  • Coordinate platform upgrades, certificate renewals, and lifecycle activities.
  • Enforce security controls such as encryption, MFA, Conditional Access, and patch compliance.
  • Analyze billing, carrier spend, overages, stale devices, and overall fleet health.
  • Build APIs, scripts, and workflow automations across ServiceNow and related systems.
  • Recommend roadmap improvements and mentor junior administrators.
  • Plan and execute OS upgrades for iOS, Android, and macOS while ensuring application compatibility.
  • Document requirements, meeting notes, UAT results, and process flows.
  • Design and maintain UEM/MDM architecture in tools such as Intune and Jamf Pro.
  • Oversee deployment, configuration, application management, and decommissioning of mobile devices.
  • Use PowerShell, Python, or Jamf APIs to automate device provisioning, including Autopilot.

Requirements

  • 6+ years of experience in enterprise mobility or UEM.
  • Strong reporting skills with Excel, Power BI, and ServiceNow dashboards.
  • Deep knowledge of JAMF Pro, Intune, and mobile operating systems including iOS and Android.
  • Experience troubleshooting complex mobile device, app, and wireless connectivity issues.
  • Strong stakeholder communication skills.
  • Bachelor’s degree in computer science, engineering, or a related field.
  • Healthcare mobility experience is highly valuable.
  • Azure Active Directory cloud experience is good to have.
  • JAMF 200/300 (Technician/Advanced) or Microsoft Mobility certifications are highly preferred.

Benefits

  • Comprehensive health insurance coverage for employees, with the option to extend coverage to dependents.
  • Paid time off, company holidays, and additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities for continuous growth and upskilling.
  • Employee wellness initiatives and programs focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a strong focus on collaboration and ownership.

Interested in this position?

Apply directly on the company website

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