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Customer Success Specialist (Europe)

1 week, 5 days ago
Spain, Sweden, United Kingdom, Poland
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM
Apply Now
Adoreal

Adoreal

Adoreal is a comprehensive aesthetics companion that offers a range of services from quick maintenance treatments to long-term procedures. They provide information, reminders, and support throughout the aesthetic journey, along with easy access to medi...

Health Care Providers & Services
1-10
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Description

  • Serve as the primary point of contact during clinic implementation and coordinate across internal teams and clinic stakeholders.
  • Support configuration of EMR and CRM systems and assist clinics with data migration from existing tools.
  • Organize clinic data so it aligns with Adoreal’s analytics framework.
  • Manage implementation timelines, milestones, dependencies, risk tracking, and status communication.
  • Travel onsite to train clinic staff and guide clinics through transition to the platform.
  • Act as the first point of contact for clinic staff and patient inquiries after go-live and ensure requests are addressed within 24 hours.
  • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering.
  • Monitor adoption after go-live and proactively reach out to clinics that are struggling.
  • Build and maintain onboarding documentation, training guides, FAQs, videos, and other self-service resources.
  • Track bugs, recurring issues, and feature requests, then translate patterns into product insights for internal teams.

Requirements

  • Minimum 4 years of combined experience in customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health.
  • Hands-on experience with EMR and CRM systems, data migration, and digital workflow tools.
  • Native-level English fluency (C2) with strong written and verbal communication skills.
  • Additional European languages are a plus.
  • Demonstrated success managing multiple implementation or onboarding projects simultaneously.
  • Familiarity with healthcare workflows, including patient intake, documentation, billing, scheduling, and compliance.
  • Strong familiarity with support ticketing systems and escalation processes.
  • Experience training clinical and administrative staff on new systems.
  • Comfort creating help center content, training documentation, and self-service resources.
  • Awareness of regulatory requirements in healthcare data handling and access control.
  • Willingness and ability to travel across Europe for clinic visits and onsite training.
  • Must live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport.

Benefits

  • Paid time off (PTO) and paid holidays.
  • Performance-based bonuses.
  • Company equity opportunities, with equity offered to every employee.
  • Fully remote work environment.
  • Flexible schedules.
  • Collaborative, people-first team culture guided by Adoreal’s core values.
  • Equal opportunity employer with a diverse, inclusive, and fair workplace.
  • Accommodations for disabilities available upon request during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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