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Online Customer Service Representative

1 week ago
United States
Part-time
Entry Level
Customer Support
Customer and Technical Support
CRM HIPAA
Apply Now
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993
View All Jobs 8

Description

  • Handle patient and client inquiries through email, chat, and other online support channels.
  • Provide accurate information about services, scheduling, billing, and general support.
  • Resolve customer concerns and complaints with empathy and professionalism.
  • Document all interactions accurately in the CRM and support systems.
  • Follow up with patients and clients to ensure full resolution and satisfaction.
  • Escalate complex or sensitive issues to the appropriate department promptly.
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines.
  • Meet or exceed customer satisfaction targets and service quality standards.

Requirements

  • Strong online communication skills for email and chat-based customer support.
  • Ability to handle patient and client inquiries professionally and accurately.
  • Experience resolving customer concerns and complaints with empathy.
  • Strong attention to detail for accurate documentation in CRM and support systems.
  • Ability to maintain strict patient confidentiality and follow HIPAA guidelines.
  • Ability to manage follow-up and escalation of sensitive or complex issues promptly.
  • Full-time or part-time availability for a fully remote role.
  • People-oriented, professional demeanor with a passion for delivering great service.

Benefits

  • Competitive pay.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible scheduling options.
  • Supportive team culture and ongoing coaching.
  • Career growth and advancement opportunities within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

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