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Service Desk Analyst

2 hours, 15 minutes ago
United States
Full-time
Junior
Customer Support
DevOps and Infrastructure
Active Directory
Apply Now
CannonDesign

CannonDesign

CannonDesign is an integrated global design firm that leverages Living Centered Design to help organizations transform and achieve next-level impact. With a diverse team of strategists, architects, engineers, and industry specialists, they tackle clien...

Professional Services
1K-5K
Founded 1945
View All Jobs 49

Description

  • Provide first-line end user support for local and remote users, including Level 1, Level 2, and Level 3 ticket troubleshooting.
  • Support, configure, and maintain architecture and engineering applications, serving as the liaison between end users, IT, and application vendors.
  • Monitor the service desk, backup systems, daily reports, and file restore requests.
  • Consult with users to understand current and future technology needs.
  • Identify areas where end user equipment should be upgraded.
  • Monitor system performance and provide security, troubleshooting, and maintenance support.
  • Set up and modify user accounts, access permissions, and file access controls to protect confidentiality and proper use.
  • Test and evaluate hardware and software for efficiency and reliability.
  • Maintain network files, backups, printers, Active Directory users and groups, and related systems such as mailboxes, phone systems, and extensions.
  • Attend vendor training and stay current on technology changes; local travel to other sites may be required.

Requirements

  • Minimum of 2 years of related IT experience.
  • Bachelor’s degree in Information Technology or a related field preferred.
  • Microsoft Windows desktop and server certifications preferred but not required.
  • Strong communication skills and the ability to provide technical resolutions in a clear, user-friendly, professional manner.
  • Ability to work independently, manage multiple technology issues, and prioritize deadlines.
  • Knowledge of Windows 7/10/11 desktops, Microsoft Office, and VMware vSphere required.
  • ITIL knowledge preferred.
  • Must be a self-starter with innovative thinking.
  • Resume and portfolio required when applying.

Benefits

  • General overview of benefits available on CannonDesign’s careers page.
  • Equal opportunity employer with a commitment to equity, diversity, and inclusion.
  • Supportive culture focused on communication and transparency.
  • Mandatory training and compliance training provided within required timeframes.

Interested in this position?

Apply directly on the company website

Apply Now

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