Pharmacy Technician - Patient Outreach Coordinator - MA Pharmacy License

1 hour, 30 minutes ago
Full-time
Entry Level
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Make outbound phone calls to eligible patients to grow the specialty pharmacy patient population and enroll them in Shields Partner Pharmacy.
  • Educate patients on the services offered by the Shields Specialty Pharmacy Program.
  • Communicate a clear value proposition for using the Shields Partner Pharmacy program over other comprehensive pharmacy care models.
  • Access patient EMRs and review chart notes before outbound calls to understand each patient’s condition and situation.
  • Identify medications that require special storage or handling, including hazardous and refrigerated medications.
  • Identify and coordinate needed medication supplies such as sharps containers, needles, syringes, alcohol swabs, and band-aids.
  • Maintain patient confidentiality and protect Shields values.
  • Work flexible shifts, including standard weekday hours and occasional Saturday coverage, as needed.
  • Perform other duties as assigned.

Requirements

  • 0-1 years of experience as a pharmacy technician or in related experience.
  • High school diploma or GED required.
  • National certification from PTCB or equivalent is strongly preferred, but not required.
  • Ability to obtain required licensure/certification within a mutually agreed upon timeframe if needed.
  • Bachelor’s degree is strongly preferred.
  • PTCB or ExCPT license is strongly preferred.
  • Strong verbal communication and phone skills.
  • Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
  • Prior customer service experience or outbound call experience.
  • Experience using EMR systems and reviewing chart notes is implied as part of the role.

Benefits

  • Hourly pay range of $21.37 to $24.88.
  • Opportunity to become nationally certified through PTCB or ExCPT within 6 months of hire via Shields training classes.
  • Certification training is included as part of employee training.
  • Flexible shift options, including weekday shifts and occasional Saturday hours.
  • Equal employment opportunity and a workplace free from discrimination and harassment.

Interested in this position?

Apply directly on the company website

Apply Now

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