Live Chat Agent

16 hours, 9 minutes ago
Full-time
Entry Level
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond to patient and client inquiries in real time through the live chat system.
  • Provide accurate information on services, appointments, billing, and support.
  • Manage multiple live chat conversations simultaneously with speed and professionalism.
  • Log and document all chat interactions accurately in the CRM system.
  • Identify and escalate urgent or unresolved issues to the appropriate team.
  • Deliver a consistently positive and professional patient experience in every chat.
  • Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times.

Requirements

  • Fast typing ability.
  • Friendly attitude and strong written communication skills.
  • Ability to work fully remote.
  • Ability to manage multiple chat conversations simultaneously.
  • Professional and accurate communication with patients and clients.
  • Ability to follow HIPAA guidelines and patient confidentiality protocols.
  • Full-time or part-time availability.
  • Flexibility to work evenings and weekends (preferred shift option).

Benefits

  • Competitive pay.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible shift options, including evenings and weekends.
  • Supportive team environment and ongoing coaching.
  • Career growth and advancement opportunities within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

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