Chat Support Agent

1 week ago
Full-time
Entry Level
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond promptly to patient and client inquiries through the chat platform.
  • Provide accurate information about services, appointments, billing, and general support.
  • Handle multiple chat conversations simultaneously with professionalism.
  • Document all interactions accurately in the CRM and support systems.
  • Escalate complex or sensitive issues to the appropriate team.
  • Deliver a consistently warm and professional experience in every chat.
  • Follow HIPAA guidelines and patient confidentiality protocols.

Requirements

  • Friendly and responsive communication style.
  • Ability to assist patients and clients through a digital chat platform.
  • Ability to handle multiple chat conversations at once.
  • Accuracy in documenting interactions in a CRM and support systems.
  • Ability to escalate complex or sensitive issues appropriately.
  • Commitment to following HIPAA guidelines and patient confidentiality protocols.
  • Fully remote availability.
  • Full-time or part-time availability.

Benefits

  • Competitive pay.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible shift options.
  • Supportive team environment and ongoing coaching.
  • Career growth opportunities within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

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