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Sales Operations Analyst

1 month, 1 week ago
United States
Full-time
Junior
Sales Operations
Sales and Business Development
Cybersecurity JIRA Salesforce
Apply Now
Abnormal AI

Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services
Founded 2018
View All Jobs 22

Description

  • Serve as the Sales Operations point of contact for new hires during their first 30 days and lead onboarding sessions.
  • Walk account executives through territories, operating cadences, tools, and expectations for success.
  • Assign territories and accounts to new hires, validate account placement, and partner with Regional Directors on account moves.
  • Own the creation, distribution, and analysis of key field operations reporting initiatives.
  • Track new-hire ramp, tenured AE performance, SPIFFs, payout eligibility, and data hygiene metrics.
  • Maintain and improve onboarding checklists, documentation, and reference resources for sales teams.
  • Validate territory assignments after re-carves or headcount changes and support quarterly and annual planning cycles.
  • Lead Salesforce hygiene cleanup and execute ongoing data-quality projects such as merges, ownership transfers, and field standardization.
  • Identify recurring Salesforce and CPQ issues, prioritize common requests, and partner with IT and Sales Systems to automate repetitive work.
  • Triage inbound AE requests and use volume patterns to decide which processes should be automated next.

Requirements

  • 2-3 years of experience in sales operations, revenue operations, business operations, or a related field.
  • Hands-on Salesforce experience.
  • Strong attention to detail and a process-first mindset.
  • Clear, professional written communication skills and comfort working in a Slack-heavy async environment.
  • Ability to manage multiple requests simultaneously and prioritize under pressure.
  • Proficiency in Excel or Google Sheets for data validation and light analysis.
  • Use of AI tools as part of the daily workflow is preferred.
  • Familiarity with SFDC, Outreach, Gong, Highspot, or similar GTM tools is preferred.
  • Experience with Sigma, Gong, or other BI/reporting platforms is preferred.
  • Prior experience in a help-queue or ticketing environment such as Zendesk, Jira, or Slack-based triage is preferred.
  • Exposure to territory management, quota setting, or SPIFF program administration is preferred.
  • Background in B2B SaaS or cybersecurity is preferred.

Benefits

  • Base salary range of $88,000 to $126,500 USD.
  • Eligible for bonus or incentive compensation.
  • Eligible for equity.
  • Comprehensive benefits package.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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