Abnormal AI

Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services
Founded 2018

Description

  • Serve as an L1 technical advisor for enterprise customers using Cloud Email Security, AI Security Agents, and SaaS Security solutions.
  • Own and resolve support tickets involving configuration issues, APIs, integrations, false positives, and threat investigations.
  • Provide timely customer updates, root cause analyses, and solution recommendations.
  • Partner with Engineering on technical resolutions and maintain post-mortem documentation.
  • Support customer onboarding and engagement alongside Customer Success Managers.
  • Create and maintain internal and external knowledge base documentation.
  • Identify recurring support trends and customer pain points, and provide product feedback.

Requirements

  • 4+ years of technical support experience in cybersecurity, SaaS, or enterprise technology environments.
  • Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
  • Experience troubleshooting APIs, integrations, and enterprise platform configurations.
  • Ability to analyze logs and resolve complex technical issues through cross-functional collaboration.
  • Strong written and verbal communication skills for technical and non-technical audiences.
  • Experience with Salesforce, Jira, Confluence, or similar support and collaboration tools.
  • Customer-first mindset with strong problem-solving and operational excellence orientation.
  • Knowledge of platforms such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
  • Experience using AI tools or AI-powered support platforms is preferred.

Benefits

  • Base salary range of $31.25–$44.96 USD.
  • Eligibility for bonus or incentive compensation.
  • Potential equity participation.
  • Comprehensive benefits package.

Interested in this position?

Apply directly on the company website

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