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Sr. Customer Success Manager - Enterprise

1 month ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
6sense

6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services
1K-5K
Founded 2013
$526M raised
View All Jobs 18

Description

  • Drive adoption and strategic alignment with global enterprise customers to ensure 6sense is embedded in their workflows and delivers measurable ROI.
  • Own renewal strategy and execution, including GRR performance, expansion opportunities, and churn risk mitigation in partnership with Account Executives.
  • Operationalize customer success processes and tools to manage engagement efficiently across a growing enterprise portfolio.
  • Build trusted advisor relationships with senior stakeholders and decision-makers, including executive-level contacts.
  • Develop and maintain mutual success plans and executive business reviews that show progress toward customer goals.
  • Act as the voice of the customer internally and provide product feedback to influence roadmap decisions.
  • Partner with Services to support onboarding, training, and rollout of new features.
  • Create customer champions and advocates who can share success stories and serve as references.
  • Balance strategic initiatives with day-to-day execution while contributing to a collaborative team culture.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Consulting in SaaS or high-tech environments.
  • 3+ years of experience managing enterprise accounts with a track record of exceeding renewal and growth targets.
  • Experience aligning platform usage with business outcomes and advising senior stakeholders, including CxOs, on ROI.
  • Strong understanding of B2B demand generation, marketing operations, and sales analytics.
  • Proven success negotiating renewals and identifying upsell opportunities.
  • Experience operationalizing customer success processes and leveraging internal resources to scale.
  • Familiarity with marketing tech stacks, including Marketing Automation, CRM, and BI tools.
  • Strong analytical, communication, and project management skills.
  • BA/BS degree required.
  • Willingness to travel approximately 25%.
  • Experience using Gainsight or another Customer Success Platform to monitor customer health and track goals, preferred.
  • Experience partnering with or selling into GTM teams and understanding their KPIs and success metrics, preferred.

Benefits

  • Base salary range of $109,000 to $150,000.
  • Bonus program or commission plan may be available.
  • Stock options may be included if approved by the board.
  • Generous health insurance coverage, plus life and disability insurance.
  • 401(k) employer matching program.
  • Paid holidays, self-care days, and paid time off (PTO).
  • Paid parental leave and quarterly self-care days off.
  • Remote-friendly setup with equipment and support to work from home or in an office.
  • Learning and development support, including access to LinkedIn Learning.
  • Quarterly wellness education sessions and wellness-focused events.

Interested in this position?

Apply directly on the company website

Apply Now

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