6sense

6sense is a B2B predictive intelligence engine that reinvents pipeline to revenue with Revenue AI™. It empowers marketing and sales teams with 100% buyer visibility, accurate predictions, and AI-driven insights.

IT Services

Information Technology

1K-5K (2000)

Founded 2013

$526M raised

16 open positions

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Sr. Customer Success Manager - Enterprise

1 month, 3 weeks ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

CRM

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6sense

IT Services

1K-5K

Founded 2013

$526M raised

View All Jobs 16

Description

Drive adoption and strategic alignment with global enterprise customers to ensure 6sense is embedded in their workflows and delivers measurable ROI.
Own renewal strategy and execution, including GRR performance, expansion opportunities, and churn risk mitigation in partnership with Account Executives.
Operationalize customer success processes and tools to manage engagement efficiently across a growing enterprise portfolio.
Build trusted advisor relationships with senior stakeholders and decision-makers, including executive-level contacts.
Develop and maintain mutual success plans and executive business reviews that show progress toward customer goals.
Act as the voice of the customer internally and provide product feedback to influence roadmap decisions.
Partner with Services to support onboarding, training, and rollout of new features.
Create customer champions and advocates who can share success stories and serve as references.
Balance strategic initiatives with day-to-day execution while contributing to a collaborative team culture.

Requirements

5+ years of experience in Customer Success, Account Management, or Consulting in SaaS or high-tech environments.
3+ years of experience managing enterprise accounts with a track record of exceeding renewal and growth targets.
Experience aligning platform usage with business outcomes and advising senior stakeholders, including CxOs, on ROI.
Strong understanding of B2B demand generation, marketing operations, and sales analytics.
Proven success negotiating renewals and identifying upsell opportunities.
Experience operationalizing customer success processes and leveraging internal resources to scale.
Familiarity with marketing tech stacks, including Marketing Automation, CRM, and BI tools.
Strong analytical, communication, and project management skills.
BA/BS degree required.
Willingness to travel approximately 25%.
Experience using Gainsight or another Customer Success Platform to monitor customer health and track goals, preferred.
Experience partnering with or selling into GTM teams and understanding their KPIs and success metrics, preferred.

Benefits

Base salary range of $109,000 to $150,000.
Bonus program or commission plan may be available.
Stock options may be included if approved by the board.
Generous health insurance coverage, plus life and disability insurance.
401(k) employer matching program.
Paid holidays, self-care days, and paid time off (PTO).
Paid parental leave and quarterly self-care days off.
Remote-friendly setup with equipment and support to work from home or in an office.
Learning and development support, including access to LinkedIn Learning.
Quarterly wellness education sessions and wellness-focused events.

Interested in this position?

Apply directly on the company website

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