Trainer EMEA

2 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Own the company’s one-to-many learning offer, including Engagement Academy and Stadium webinars.
  • Deliver webinars and training sessions that help clients understand and adopt the platform.
  • Develop and improve scalable learning content, formats, and processes for client education.
  • Work with Customer Success and Product teams to align training with client friction points and product changes.
  • Participate in discovery meetings with Product Managers to share insights on client usage and adoption.
  • Analyze training completion and satisfaction data to improve the training catalog.
  • Build and maintain internal knowledge resources in Confluence for best practices and team workflows.
  • Onboard and mentor new trainers and help them turn platform features into learning stories.
  • Take ownership of recurring team responsibilities such as complex solution training support.

Requirements

  • 3+ years of experience as a trainer or in a client-facing Customer Success/Care role.
  • Strong listening and teaching skills.
  • Ability to communicate clearly and concisely in both writing and speaking.
  • Proactive mindset and comfort working in a results-oriented culture.
  • Excellent writing skills across different styles and tones.
  • Impeccable spelling and grammar in German, English, and French.
  • Experience in the learning industry is a plus.
  • Comfort working with platform usage, user and admin perspectives, and collaborative learning methodology.
  • Availability to work full time in a fully remote setup in France.

Benefits

  • Base salary with variable compensation and equity.
  • Work from home stipend.
  • RTT and lunch vouchers.
  • Medical insurance.
  • Gym subscription.
  • 1 month of parental leave for the second parent.
  • Flexible hours.
  • Full remote work possible anywhere in France.

Interested in this position?

Apply directly on the company website

Apply Now

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